Housekeeping Team Leader

2 weeks ago

Makati, Philippines MEGA I.N.T.E.L Manpower Management Inc. Full time

Supervision and Coordination: Oversee the daily activities of housekeeping staff, including Room Attendants and House Attendants, ensuring all assigned tasks are completed efficiently and to the required standards. Quality Control: Inspect guest rooms, corridors, and public areas to maintain cleanliness and hygiene standards. Training and Development: Provide on-the-job training, mentoring, and coaching for team members, ensuring they are proficient in cleaning procedures and equipment operation. Guest Relations: Respond to guest inquiries, handle complaints, and ensure a positive guest experience. Inventory and Supply Management: Monitor and maintain stock levels of cleaning supplies and equipment, ensuring there are adequate resources for the team. Communication and Reporting: Communicate with the housekeeping manager, other departments, and guests, and report any issues or concerns. Team Leadership: Motivate team members, resolve issues, and foster a positive work environment. Safety and Security: Ensure adherence to safety and hygiene policies and procedures. Additional Duties: Scheduling and Staffing: Assist with scheduling shifts, managing absences, and potentially with hiring and performance evaluations. Coordination with Other Departments: Collaborate with other departments, such as engineering and front office, to address maintenance requests and guest services. Participate in Cleaning Projects: Participate in large-scale cleaning projects, such as deep cleaning or renovations. Maintain Cleanliness Standards: Ensure all areas, including guest rooms, public areas, and back-of-house facilities, meet the required cleanliness and hygiene standards. Educational Qualifications: Bachelor's degree in a relevant field. Experience Level: 1-3 years of relevant work experience. Skills and Competencies: Strong communication, problem-solving, and teamwork skills; proficiency in relevant software. Working Conditions: Office environment with standard working hours; potential for remote work. Qualities and Traits: Self-motivated, adaptable, and detail-oriented. #J-18808-Ljbffr

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