Sales Manager

7 days ago

Metro Manila Philippines Sheraton Hotels & Resorts Full time

Join to apply for the Sales Manager (Assistant Manager) role at Sheraton Hotels & Resorts

Position Summary : Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally.

Responsibilities include processing requests for redeeming Marriott Rewards points, processing all reservation requests, changes, and cancellations received by phone, fax, or mail, and entering Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns.

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Preferred Qualifications : Education - High school diploma or G.E.D. equivalent. Related Work Experience - At least 2 years of related work experience. Supervisory Experience - No supervisory experience. License or Certification - None

Equal Opportunity Employer : At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

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