Workers' Compensation Coordinator

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Workers' Compensation Coordinator, who will be responsible for managing and coordinating the administration of workers' compensation claims and programs within the organization. The role will involve ensuring compliance with Workers' Compensation Board (WCB) regulations, facilitating the claims process, and providing support to employees who have been injured on the job. The candidate will serve as a liaison between employees, healthcare providers, insurance carriers, and internal stakeholders to facilitate timely and effective resolution of workers' compensation matters.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Receive, review, and process workers' compensation claims filed by employees, ensuring accuracy and completeness of documentation.
• Submit initial and ongoing claims reports to the Workers' Compensation Board (WCB) and insurance carriers as required by regulations.
• Maintain detailed and up-to-date records of workers' compensation claims, including incident reports, medical records, and correspondence.
• Ensure compliance with recordkeeping requirements and facilitate access to documentation for audits and reviews.
• Serve as the primary point of contact for employees, supervisors, healthcare providers, and insurance representatives regarding workers' compensation matters.
• Facilitate communication and collaboration between stakeholders to expedite claims processing and resolution.
• Develop and implement return-to-work programs and accommodations for employees recovering from work-related injuries or illnesses.
• Coordinate with supervisors and departments to identify suitable transitional duties and facilitate the return of employees to productive work activities.
• Coordinate benefits administration for employees on workers' compensation leave, including continuation of wages, medical benefits, and disability accommodations.
• Ensure compliance with company policies, collective bargaining agreements, and legal requirements related to workers' compensation benefits.
• Identify trends, patterns, and root causes of workplace injuries and accidents to inform proactive risk mitigation strategies.
• Collaborate with safety committees and departments to implement safety programs, training initiatives, and ergonomic solutions.
• Stay informed about updates and changes to workers' compensation laws, regulations, and reporting requirements.
• Prepare and submit required reports, filings, and documentation to regulatory agencies and insurance carriers in a timely manner.

Qualifications

• Bachelor's degree in Human Resources, Occupational Health and Safety, Business Administration, or related field preferred.
• Proven experience in workers' compensation administration, claims management, or related roles.
• Knowledge of Workers' Compensation Board (WCB) regulations, procedures, and best practices.
• Strong analytical skills and attention to detail, with the ability to interpret and analyze complex medical and legal documents.
• Excellent communication and interpersonal skills, with the ability to interact professionally with employees, healthcare providers, and insurance representatives.
• Proficiency in Microsoft Office Suite and familiarity with workers' compensation software systems.
• Ability to maintain confidentiality and handle sensitive employee information with discretion.
• Strong organizational skills and the ability to prioritize tasks and meet deadlines in a fast-paced environment.

Compensation & Benefits

At MCI, compensation is based on experience with competitive benefits and incentives designed to support and reward our team. Specific benefits may vary by geography.

What You Can Expect From MCI

We offer a range of benefits and incentives that go beyond a paycheck, including:

• HMO Coverage with dependent
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage; in-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning; allowances for rice, clothing, laundry, and meals
• Performance and loyalty bonuses
• Frequent disinfection and workplace safety measures
• Opportunities for growth and promotion; employee shuttle services
• Company retreats and off-site events
• Social engagement, recognition, and rewards

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit or stand for long periods, use a computer and phone, and occasionally move around the office to accomplish tasks. Ability to lift up to 40 pounds may be required.

Conditions of Employment

• All MCI Locations: Must be authorized to work in the country where the job is based.
• Position may require a Level II background and/or security investigation with fingerprint; drug screening. Offers contingent on results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request unless it would cause undue hardship. If accommodations are needed, contact Human Resources.

Equal Opportunity Employer

All aspects of employment at MCI are based on merit and qualifications. MCI provides a work environment free from discrimination and will consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI will not tolerate discrimination or harassment based on protected characteristics. Reasonable accommodations are provided as required by law.

About MCI

MCI helps customers take on their CX and DX challenges differently, delivering industry-leading solutions and driving performance. MCI provides BPO, staff augmentation, contact center, and IT services, with a global footprint and 10,000+ employees across multiple locations and brands.

The information above is a general overview of the role and is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise this job description at any time. This description is not an employment contract, and either party may terminate employment at any time for any reason.

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