Team Leader

Overview

ADP Manila, National Capital Region, Philippines — Join to apply for the Team Leader role at ADP.

Lead the Daily Activities. You will provide leadership, guidance, and direction to team members and ensure they complete work according to scheduled deadlines with attention to quality standards, priorities, and overall goals. You will oversee the use of standard process workflows by your team, manage escalated client issues, and provide direction on client resolutions. You will track productivity and performance standards to ensure established levels are achieved, especially during critical activity periods. You will analyze team statistics and prepare reports for leadership. Flex and adapt; you thrive in a structured environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You are a problem solver who can find an answer or a solution for time-sensitive issues and meet deadlines. You take initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You will coach and develop team members and identify development needs across the team, coordinating additional training as needed. You will evaluate associates on performance and complete performance appraisals. You will work with your team to establish Individual Development Plans. You will develop and administer corrective action and performance improvement plans. You may have hire/fire authority in conjunction with Human Resources, and may have oversight of Workforce Management/Resource Planning and succession planning.

• Lead daily activities and ensure work is completed on schedule with quality standards and aligned to priorities and goals.
• Oversee standard process workflows and manage escalated client issues; provide direction on client resolutions.
• Track productivity and performance metrics; analyze team statistics and prepare leadership reports.
• Coach, mentor, and develop team members; identify development needs and coordinate training as needed.
• Evaluate performance, conduct appraisals, and collaborate on Individual Development Plans.
• Administer corrective action and performance improvement plans as required.
• Partner with Human Resources on hiring/firing decisions and may oversee Workforce Management and succession planning.

• Bachelors degree in an HCM-related field or equivalent education and experience.
• At least 2 years of subject matter expert, mentor, or supervisory experience.
• At least 5 years of customer service experience.
• Proven proficiency in prioritizing critical client issues and managing workflow.
• Effective time management, organization, and planning skills.
• Experience in project management or coordination; strong client-facing communication.
• Strong interpersonal, conflict management, and mentoring skills.

• Experience in benefits administration, payroll, HR, or related areas.
• Experience in implementation work; US benefits & payroll knowledge is a plus.
• Technical training or experience in HR, Payroll, Time systems; related technologies.
• Industry certifications such as PHR, CPP, FPC are a plus.
• Experience or certifications in Business Analysis, Networking, Database usage, SQL is highly preferred.

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We value a down-to-earth culture that embraces core values, encourages innovation, and belonging.

ADP is committed to an inclusive, diverse and equitable workplace and to providing equal employment opportunities regardless of protected characteristics. Hiring decisions are based on operating needs, qualifications, experience, ability, availability, cooperation, and performance.

ADP conducts business with high ethical standards and compliance with all applicable laws. Learn more about ADP’s culture and values at the Life at ADP page.