
Process Excellence Manager
3 weeks ago
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Global Strategic Sourcing Lead | Building High-Impact Talent PipelinesAs a Process Excellence Manager , you will play a key role in transforming operations through Generative AI (GenAI) and Lean Six Sigma methodologies. This position is ideal for professionals with a solid background in BPO, Shared Services, or Contact Center operations , and a passion for driving efficiency through automation and data-driven process improvement.
Key Responsibilities
- Drive GenAI-Powered Solutions using tools like ChatGPT, Microsoft Copilot, and Google Gemini to enhance SOPs, training materials, compliance documentation, gap analysis, and knowledge management.
- Lead Process Oversight & Automation by identifying inefficiencies and deploying AI-driven solutions in alignment with healthcare regulations such as HIPAA. Focus areas include claims processing, prior authorizations, and other data-intensive workflows.
- Collaborate with Stakeholders including clients, tech teams, and senior leaders to align on process excellence initiatives and communicate ROI and impact.
- Champion Continuous Improvement through Lean Six Sigma (Green Belt or higher preferred), leading transformation initiatives from assessment through implementation.
Qualifications
- Solid experience in Process Excellence or Continuous Improvement within the BPO, Shared Services, or Contact Center industries.
- Lean Six Sigma Green Belt or higher certification preferred.
- Proven hands-on experience with GenAI tools and methodologies for automation and process optimization.
- Exposure to Healthcare BPO operations and compliance (e.g., HIPAA, PHI) is a strong advantage.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management
- Industries Outsourcing and Offshoring Consulting and Business Consulting and Services
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