Global Operations Manager | Onsite

7 days ago

Taguig, Philippines TASQ Staffing Solutions Full time

Global Operations Manager | Onsite - Taguig About the job Global Operations Manager | Onsite - Taguig Global Operations Manager (McKinley) | Onsite Work Setup & Schedule: Flexible scheduleLocation: McKinley West Requirements: Minimum of 4 years of experience in global operations or a similar leadership role. Responsibilities: Client Escalation & Communication: Serve as the single point of contact for all client escalations and communications related to global operations delivery. Global Performance Oversight: Collaborate closely with local leaders worldwide to ensure all KPIs are consistently met or exceeded. Unified Client Voice: Lead a cohesive one global team communication strategy toward the client, ensuring clarity, consistency, and alignment. Partnership Management: Build and maintain strong, collaborative relationships with internal stakeholders and external clients to achieve shared objectives. Proactive Project & Process Enhancement: Identify, develop, and implement initiatives to optimize operations, improve efficiency, and reduce costs. Strategic Alignment: Ensure site strategies and operational structures are consistent across global locations to maintain performance, quality, and client satisfaction. Communication Excellence: Articulate complex information clearly and concisely to diverse audiences, including senior leadership and clients. Strategic Planning: Develop and execute operational plans that align with business goals and client needs. Problem-Solving: Apply strong analytical skills to resolve complex operational challenges efficiently. Leadership & Influence: Lead, mentor, and motivate global teams, influencing outcomes without direct authority. Client Relationship Management: Manage high-level client interactions, including conflict resolution, negotiation, and long-term relationship building. Process Improvement: Apply process improvement methodologies (e.g., Lean, Six Sigma) in a global operational context. Adaptability: Operate effectively in a fast-paced, evolving global environment, adapting to shifting business needs. #J-18808-Ljbffr

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