Global Operations Manager

20 hours ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1 - ₱2 per year


Global Operations Manager (McKinley) | Onsite

Work Setup & Schedule: Flexible schedule

Location: McKinley West

Requirements:

  • Minimum of 4 years of experience in global operations or a similar leadership role.

Responsibilities:

  • Client Escalation & Communication: Serve as the single point of contact for all client escalations and communications related to global operations delivery.

  • Global Performance Oversight: Collaborate closely with local leaders worldwide to ensure all KPIs are consistently met or exceeded.

  • Unified Client Voice: Lead a cohesive one global team communication strategy toward the client, ensuring clarity, consistency, and alignment.

  • Partnership Management: Build and maintain strong, collaborative relationships with internal stakeholders and external clients to achieve shared objectives.

  • Proactive Project & Process Enhancement: Identify, develop, and implement initiatives to optimize operations, improve efficiency, and reduce costs.

  • Strategic Alignment: Ensure site strategies and operational structures are consistent across global locations to maintain performance, quality, and client satisfaction.

  • Communication Excellence: Articulate complex information clearly and concisely to diverse audiences, including senior leadership and clients.

  • Strategic Planning: Develop and execute operational plans that align with business goals and client needs.

  • Problem-Solving: Apply strong analytical skills to resolve complex operational challenges efficiently.

  • Leadership & Influence: Lead, mentor, and motivate global teams, influencing outcomes without direct authority.

  • Client Relationship Management: Manage high-level client interactions, including conflict resolution, negotiation, and long-term relationship building.

  • Process Improvement: Apply process improvement methodologies (e.g., Lean, Six Sigma) in a global operational context.

  • Adaptability: Operate effectively in a fast-paced, evolving global environment, adapting to shifting business needs.


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