Team Leader | Banking and Financial Account | Clark
1 day ago
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address team-level variation through targeted coaching for outliers and involving in Continuous Improvement activities. Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans. Weekly Audit requirement and call scrubbings. Team attendance infractions insights through internal Sutherland attendance tool. Provide ideas that can help the client improve their product, business, processes and/or policies. Present Team Performance to clients as needed basis. Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale. Set up accountability discussions on attendance and performance challenges. Report potential red flags on employee retention and partner with Operations Manager on stay interviews. Keep employees in the loop for any internal and external updates. Have team participate on site and program employee engagement activities. Come up with team-level mini engagement activities to hype morale. Qualifications Our most successful candidates will have: At least 2 years of experience as a Team Leader/Team Manager in a BPO setup with banking and financial background. Be able to work in MS Office. Be able to work in a fast‑paced environment. Be pro‑active in developing trust and professional rapport with employees and team members; work as a team‑player. Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements. Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
-
Team Leader | Fintech Account | Clark
2 weeks ago
, , Philippines Sutherland Full timeCompany Description Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...
-
Team Leader | Clark | Telco Experience
1 day ago
, Pampanga, Philippines Sutherland Full timeSutherland is seeking an organized and goal-oriented person to join us as a Team Leader - Telco Account . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Managing Team Performance: Improve team performance on...
-
Head, Commercial Banking Center
4 days ago
Philippines Meaningful Banking from Metrobank Full time ₱900,000 - ₱1,200,000 per yearBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...
-
Philippines Meaningful Banking from Metrobank Full time ₱300,000 - ₱600,000 per yearBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...
-
Philippines Meaningful Banking from Metrobank Full time ₱1,200,000 - ₱2,400,000 per yearBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...
-
Philippines Meaningful Banking from Metrobank Full time ₱600,000 - ₱800,000 per yearBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...
-
Philippines Meaningful Banking from Metrobank Full time ₱400,000 - ₱600,000 per yearBe in good hands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your...
-
Philippines Meaningful Banking from Metrobank Full time ₱900,000 - ₱1,200,000 per yearBe in good hands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your...
-
Philippines Meaningful Banking from Metrobank Full time ₱1,200,000 - ₱2,400,000 per yearBe in good hands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your...
-
Head, Commercial Banking Division
4 days ago
Philippines Meaningful Banking from Metrobank Full time ₱1,000,000 - ₱1,500,000 per yearBe in good hands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...
