Branch Channel Manager

4 weeks ago

Angeles, Philippines Security Bank Corporation Full time

Department

Area 19 - Central Luzon

Job posted on

May 28, 2025

Employment type

Permanent

The Role

As a Branch Channel Manager, you will supervise the overall daily operations, administration, and control in the Branches by ensuring prompt and efficient service delivery in support of marketing activities. The BCM is responsible for the branch’s overall adherence to prescribed banking regulations, internal policies, procedures, and service standards.

How you will contribute
  • Monitor overall operations of the branches in all channels of service distribution through effective guidance and supervision to ensure that service standards are consistently met.
  • Screen and interview prospective clients prior to onboarding in accordance with the Bank’s KYC manual to determine the acceptability of the client and legitimacy of the purpose of account opening and pre-opening documentary requirements.
  • Build customer loyalty, patronage, and satisfaction by assisting the Business Manager in executing in-branch sales activities, selling alternative channels, cross-selling bank products, and promptly attending to customer inquiries and complaints to expand the client base, maximize profitability, and achieve an ideal customer retention rate.
  • Monitor proper handling of the vault and safe combinations, keys, and system passwords using the prescribed table of keys and combinations for branches and bank policy on password confidentiality to safeguard and strengthen security over bank assets and systems.
  • Discuss and coach channel employees on relevant regulations, bulletins, policies, and procedures using the knowledge base, Manual of Regulations for Bank (MORB), and other references during operations clinics, morning huddles, and similar programs to achieve continuous improvement in operational knowledge.
What we’re looking for
  • Graduate of any Bachelor’s Degree in Business Management, Commerce, Finance, Banking, or any related field.
  • Minimum of 3 years of Branch Banking Operations experience at a supervisory level.
  • Knowledge of general banking laws and regulations, branch management, and people management, with a background in sales-related activities.
  • Effective communication skills, ability to elicit teamwork and commitment, and capacity to balance productivity, compliance, and profitability.
About Security Bank

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and MSME banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.

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