Customer Success Manager

4 weeks ago

Dasmariñas, Philippines Momos Full time

Overview Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. The Role We are seeking a highly motivated Customer Success Manager (CSM) to own the full post‑sale customer lifecycle, from onboarding and adoption through renewals and expansion. The CSM will act as a trusted adviser, building strong customer relationships, driving product value, and ensuring long‑term customer satisfaction and retention. Responsibilities Lead new customer onboarding, ensuring smooth handoff from sales and clear alignment on goals. Develop tailored implementation plans and coordinate with internal teams to deliver timely, successful launches. Act as the primary point of contact for customers, building trusted relationships. Regularly engage with customers to understand their needs, business goals, and challenges. Partner with customers to drive ongoing product adoption and ensure they are realizing measurable value. Own the renewal process, ensuring customers see the long‑term value of continuing the partnership. Identify opportunities for upsell, cross‑sell, and expansion in partnership with the sales team. Develop customer advocates by nurturing champions, capturing testimonials, and driving referrals. Develop an extensive understanding of our software, including its features, functionalities, and setup processes. Requirements 3‑5 years of proven Customer Success experience, preferably in B2B software companies. Strong aptitude for creative problem‑solving and a track record of tackling challenging scenarios. Proactive mindset, eager to learn, and committed to continuous professional development. Excellent interpersonal skills, maintaining a positive demeanour and outstanding communication abilities. Ability to work independently and remotely, managing multiple tasks and priorities with ease. Familiarity with CRM software and other relevant tools. Passionate about working with customers and dedicated to exceeding their goals. Benefits Competitive salary and bonus scheme. Private medical insurance. Paid time off and flexible working culture. Opportunities for rapid career advancement. A dynamic and inclusive company culture. Access to the latest technology and tools for personal development. Comprehensive onboarding program for new employees. Employee recognition programs for outstanding performance. Participation in industry conferences and events. A supportive environment that encourages innovation and creativity. Cultural Values Mission‑driven and fast‑paced entrepreneurial environment. A collaborative and flat company culture. Comprehensive private health insurance. Discretionary trips to visit teams/ offices in the region. Cross‑cultural team bonding/networking. Love food? Join our team Equal Opportunity Momos is an equal‑opportunity workplace where we embrace diversity and different cultures. We started as an international company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel. Location Philippines #J-18808-Ljbffr

  • Principal Customer Success Manager, Nordics

    2 weeks ago

    Dasmariñas, Philippines Cloudflare Full time

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Customer Success Specialist

    13 hours ago

    Dasmariñas, Philippines Concierge Plus Inc. Full time

    Customer Success Specialist (Remote - APAC) Join to apply for the Customer Success Specialist (Remote - APAC) role at Concierge Plus Inc. Location: Remote Department: Customer Success Reports to: Customer Success Manager YOUR ROLE As a Customer Success Specialist, you’ll play a key role in ensuring our customers achieve lasting value from our products and...

  • Sr. VCS Customer Success Specialist

    3 weeks ago

    Dasmariñas, Philippines Vistaprint Full time

    Job Information Job Title: Customer Success Account Manager Department: ANZS VCS Reports to: Head of Sales & Partnerships – VCS ANZS Employer: Vistaprint Overview As an e-commerce powerhouse, Vistaprint is a dynamic organization that maintains an exciting, entrepreneurial culture. With founder Robert Keane’s return as CEO, we’ve renewed our focus on...

  • Customer Success Specialist with Coffee Experience

    13 hours ago

    Dasmariñas, Philippines Pro Coffee Gear Full time

    Job Title: Customer Success Specialist Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is essential...

  • Client Success Manager

    2 weeks ago

    Dasmariñas, Philippines BizForce Full time

    We are looking for a Healthcare Client Success Manager who is passionate about building strong client relationships, driving customer satisfaction, and ensuring long‑term success. The ideal candidate will serve as the primary point of contact for clients in healthcare industry, helping them maximize the value of our services and fostering long‑term...

  • Customer Advocate

    3 weeks ago

    Dasmariñas, Philippines Boldrimpact Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...

  • Customer Support Representative

    2 weeks ago

    Dasmariñas, Philippines Traba Full time

    Traba’s mission is to empower businesses and workers to reach their full productivity and potential. We are revolutionizing the staffing industry by connecting light industrial businesses with reliable talent through our technology‑driven marketplace. By unlocking new levels of productivity and earning potential, we’re building a brighter future for...

  • Account Manager

    3 weeks ago

    Dasmariñas, Philippines SpeakIn Full time

    Overview We are seeking a dedicated and results-driven Account Manager to oversee and nurture client relationships, manage critical projects, and drive customer success. This individual will serve as the primary point of contact for high-value clients, ensuring smooth operations and delivering exceptional service aligned with SpeakIn's mission. Location...

  • VIP Web Consultant | Customer Service | Remote

    3 weeks ago

    Dasmariñas, Philippines August 99 Full time

    Posted 4 days ago and deadline of application is on 29 Jan Recruiter was hiring 11 hours ago Job Description Company Description Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world. Agent Image’s organizational culture is considered...

  • Customer Experience Ambassador

    1 week ago

    Dasmariñas, Philippines Globe Telecom, Inc. Full time

    Customer Experience Ambassador (Dasmarinas, Cavite) page is loaded## Customer Experience Ambassador (Dasmarinas, Cavite)time type: Full timeposted on: Posted 3 Days Agojob requisition id: R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are...