Senior Automation Specialist

What We Do Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide. Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners. Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech ), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024). For more on how Coda helps publishers grow faster and smarter, visit coda.co. We are looking for a Senior Automation Specialist who’s passionate about optimizing workflows and leveraging technology to drive efficiency. In this role, you’ll design and maintain intelligent automations that connect our systems, streamline processes, and enhance productivity across global teams. You’ll also manage and improve our support tools—particularly Zendesk—while collaborating closely with cross‑functional stakeholders to deliver seamless, data‑driven operations. This is an ideal opportunity for someone who thrives at the intersection of automation, analytics, and operations, and enjoys building scalable solutions that make a real impact on team performance and customer experience. Responsibilities Design, build, and maintain workflow automations using tools such as n8n or Make. Identify and implement opportunities to streamline processes through AI‑driven automation and system integrations. Collaborate with cross‑functional teams to automate reporting, data synchronization, and support workflows. Serve as the primary administrator for Zendesk, managing configurations, triggers, macros, APIs and troubleshooting. Maintain and manage tool integrations, vendor documentation, and billing records for assigned software. Partner with global teams to ensure system stability, uptime, and continuous improvement of support tools. Develop and maintain operational dashboards and reports using Looker Studio and Zendesk Explore. Analyze trends in ticket volume, agent performance, and tool usage to generate data‑driven insights. Lead and execute operations or system enhancement projects, managing timelines, risks, and communications. Document workflows, share best practices, and promote a culture of continuous improvement within Support Operations. Requirements At least 1 year of experience in an automation specialist role or equivalent Proven experience in automation tools such as n8n or Make. Passionate about new technologies, especially AI agents and automation trends, and able to apply them effectively in operation. Basic Zendesk Administrator – strong understanding of triggers, automations, macros, workflows, APIs, and integration capabilities. Strong project management and stakeholder communication skills. Creative problem‑solver with an analytical mindset. Self-driven and proactive in identifying inefficiencies and proposing solutions. Enjoys working cross‑functionally in a fast‑paced, global environment. Excellent communication skills in English (written and verbal). Working at Coda With Codans spread across over 20 countries worldwide, our fast‑paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you Our Perks* Wellness Boost: Stay healthy with resources for physical and mental well‑being with our flexible benefits and Employee Well‑being Program - because you matter Customized Benefits: Tailor your benefits with our flexible plan. Growth Opportunities: Unlock your potential through clear progression paths. Skill Development: Access training resources to fuel your personal and professional growth. Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering. Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family’s needs. Benefits are reviewed and updated on a yearly basis We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued. Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don’t hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings #J-18808-Ljbffr