Application Support Analyst- Remote

6 days ago

Bulacan, Philippines Iron Mountain Full time

Iron Mountain’s Enterprise IT organization is seeking a talented Platform Engineer (Level 3 Support) to join our team. This role involves supporting our digital solutions and global clients, with a focus on delivering world-class operational excellence and customer experience. Our team manages the full lifecycle of customers’ physical and digital records, offering predictive insights into their data. We are expanding and developing innovative products using cutting-edge technology in machine learning and cloud services, while also supporting existing digital solutions across various platforms and architectures. The ideal candidate is a self-driven support engineer who understands the technical and functional landscape and is adept at creating tools to automate monitoring, alerting, and application self-healing. This role aims to improve SLAs, and boost productivity and efficiency within the team. The candidate will design and implement automation tools, assist in root cause analysis, and participate in troubleshooting and application monitoring to enhance our Global Service Delivery team's performance. Responsibilities: Conduct deep analysis of solutions, client requests, and operational procedures to identify opportunities for tooling and automation. Participate in root cause analysis, troubleshooting, and application monitoring to discover automation opportunities. Troubleshoot and analyze system issues, finding permanent or automated solutions. Assist in tuning and scaling the application by joining critical incident calls when necessary. Proactively communicate with engineers and devops teams to resolve issues. Manage application monitor notifications and review systems to proactively address problems, ensuring optimal performance. Participate in on-camera team meetings and contribute actively. Assist with escalated requests or issues to ensure high customer satisfaction and stay involved until resolution. Onboard and configure new clients onto our digital solutions and applications. Document previous “tribal knowledge” and work to eliminate technical debt. Maintain a customer-focused mindset to provide exemplary customer service. Participate in on-call duty rotation. Qualifications: Bachelor's Degree in Engineering or MCA, or equivalent with 3+ years of relevant work experience. Minimum of 3+ years experience creating tools for automation, debugging, and monitoring for enterprise-level applications. Deep understanding of common scripting languages (Python, Bash) to create tools for automation, enablement, and monitoring. Experience in troubleshooting enterprise-level applications. Proficiency in Linux/Unix operating systems. Experience using REST APIs and/or Postman. Ability to write basic SQL and Elasticsearch queries. Experience in full-stack troubleshooting. Strong preference for experience with Google Cloud Platform or other cloud platforms. Capability to work in a fast-paced, collaborative environment with minimal supervision. Strong written and verbal communication skills. Ability to thrive in a 100% remote, collaborative, and cross-functional team environment. Equal Employment Opportunity Statement Iron Mountain is an equal opportunities employer. #J-18808-Ljbffr

  • Application Support Analyst, NA

    3 weeks ago

    Bulacan, Philippines Elite Technology Full time

    Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and...

  • Customer Support Specialist

    3 weeks ago

    Bulacan, Philippines Jobgether Full time

    Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search. For one of our clients, we are looking for a Customer Support Specialist, remotely from the Philippines and...

  • It Applications Analyst

    2 days ago

    , Bulacan, Philippines Buscojobs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a...

  • ODOO Program Customization and Integration Specialist

    2 weeks ago

    Bulacan, Philippines Remote VA Full time

    Job Title: ODOO Program Customization and Integration Specialist Location : Remote work Job Description : We are seeking a skilled and experienced ODOO Program Customization and Integration Specialist to join our team. The ideal candidate will be responsible for customizing and integrating the ODOO ERP system to align with our business needs. This role...

  • Rent Collector

    3 weeks ago

    Bulacan, Philippines Remote VA Full time

    We are seeking a motivated and detail-oriented Rent Collector to join our remote team specializing in the real estate industry. The ideal candidate will be responsible for collecting rent payments from tenants and ensuring prompt resolution of any payment issues. Key Responsibilities: Rent Collection: Initiate and follow up on rent payment reminders,...

  • Remote Technical Support Representative

    3 weeks ago

    Bulacan, Philippines MCI Full time

    Location: Angeles City, PH Job Type: Full-Time • Salary Type: Hourly Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry....

  • Technical Project Coordinator

    4 days ago

    Bulacan, Philippines Remote Hire Full time

    About Us We’re looking for a Technical Project Coordinator to join our growing team. This is a hands-on, technical, and detail-oriented role focused on supporting project scoping, proposal development, CRM management, and building proof-of-concepts. If you’re an Excel wizard with strong analytical skills, this is a great opportunity to grow into a...

  • Data Analyst

    3 weeks ago

    Bulacan, Philippines GoTeam Full time

    Data Analyst (Up to ₱80K + WFH + FREE AI Certification) Join to apply for the Data Analyst (Up to ₱80K + WFH + FREE AI Certification) role at GoTeam Data Analyst (Up to ₱80K + WFH + FREE AI Certification) Join to apply for the Data Analyst (Up to ₱80K + WFH + FREE AI Certification) role at GoTeam Remote | Night Shift (12:00 AM - 9:00 AM PH...

  • Credit Analyst

    3 weeks ago

    Bulacan, Philippines BH Properties Full time

    CREDIT ANALYST COMPANY BH Properties is a p riv ately held co m m e rcial re al es t ate in v e s tm e nt f irm f ocus e d on value-add a cquis itions in office, industrial, retail, and multi - f ami ly prope rties throughout th e Wes tern U nited State s, along with investments in distressed debt and ground leases. The Company is vertically...

  • IT Helpdesk Support

    3 weeks ago

    Bulacan, Philippines On Spot Global Corporation Full time

    Overview OnSpot is a dynamic startup specializing in cutting-edge outsourcing solutions, with a focus on the logistics industry. While logistics remains our core expertise, we extend our services across a variety of sectors, providing innovative solutions to meet diverse outsourcing needs. At OnSpot, we pride ourselves on our commitment to exceptional...