CX Partner Training Specialist

3 weeks ago

Romblon, Philippines TalentPop App Full time

The Opportunity Drive World-Class Service Delivery. Are you an expert in virtual training and service operations, ready to own and scale a high-performing global training program? We’re seeking a CX Partner Training Specialist to manage the learning strategy for our frontline customer service teams across multiple third-party Service Partners . What You’ll Be Doing Training Strategy and Management: Design, implement, and oversee all virtual training programs, managing schedules, resources, and trainers across various client accounts and Partner sites. Curriculum Standardization: Develop a consistent, world-class training curriculum and toolkit that can be rapidly deployed and customized for new client launches, focusing heavily on modern platforms like Gorgias, Shopify, Zendesk, and Freshdesk. Performance and Quality Oversight: Collaborate closely with Service Partners and QA teams to establish KPIs for training effectiveness, evaluating agent readiness and closing performance gaps post-training. New Program Onboarding: Lead the training and knowledge transfer phase for all new client integrations, acting as the subject matter expert (SME) to ensure seamless and efficient agent certification. Virtual Facilitation & Coaching: Maintain a hands‑on presence by personally leading strategic, advanced training, coaching Partner trainers, and modeling best practices for virtual delivery via platforms like Zoom. What We’re Looking For Partner Operations Experience: 3+ years in a Training Manager, Program Manager, or Operations Management role within a third-party service or outsourcing environment. Training Management: 2+ years managing a team of trainers, curriculum developers, or quality specialists. eCommerce Tools Mastery: Deep, demonstrable expertise in training on and operating within major eCommerce CRM tools (e.g., Gorgias, Zendesk, Freshdesk, and Shopify). Remote/Virtual Proficiency: Proven ability to manage large, complex training programs and teams entirely in a virtual setting, leveraging tools like Trainual, Loom, and advanced Zoom features. Analytical Skills: Strong ability to use performance data (KPIs, QA scores) to diagnose training needs and quantify the ROI of learning initiatives. Remote Perks & Professional Growth Full‑Time Remote: Enjoy the stability and flexibility of a fully remote setup—work from anywhere on US PST Time Zone. Competitive Compensation: Pay with annual performance‑based increases and performance‑based bonuses. Comprehensive Health: Choice between comprehensive health/dental insurance or a monthly health stipend. Paid Time Off: Paid time off, plus holiday bonuses in appreciation of your hard work. Impactful Leadership: Direct ownership of a critical function with visibility into overall company strategy and growth. Professional Development: Dedicated budget for professional development and a clear pathway to scaling your career within our high‑growth company. Growth Opportunities: Opportunities to grow with us as we scale. If you’re ready to drive the operational excellence of a world‑class, virtual service delivery model, apply now. Seniority Level Entry level Employment Type Full‑time Job Function Human Resources Industries IT Services and IT Consulting #J-18808-Ljbffr

  • CX Partner Training Specialist

    3 weeks ago

    Romblon, Philippines TalentPop App Full time

    2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The Opportunity: Drive World-Class Service Delivery Are you an expert in virtual training and service operations, ready to own and scale a high-performing global training program? We’re seeking a CX Partner Training Specialist to manage the learning...

  • Zendesk Platform Engineer

    4 weeks ago

    Romblon, Philippines Reap Full time

    Overview Zendesk Platform Engineer - Fintech | CX Tooling | Remote Join to apply for the Zendesk Platform Engineer - Fintech | CX Tooling | Remote role at Reap Who We Are : At Reap, we’re reimagining global financial infrastructure — building seamless, borderless money movement for modern businesses. As a leading payment technology provider, we connect...

  • Training and Sales Specialist

    3 weeks ago

    Romblon, Philippines INSURANCE COMPANY OF NORTH AMERICA (A Chubb Company) Full time

    Duties and Responsibilities Partner's training and sales engagement Scheduling and overseeing all training programs and identifying training needs Observe sales encounters and determine the training needs for individuals and/or sales teams Improve training techniques when need to meet the unique demands of certain partner stores and/or the sales market at...

  • VA Training Specialist

    2 weeks ago

    Romblon, Philippines TalentPop App Full time

    2 days ago Be among the first 25 applicants Join Our Team as a e-Commerce VA Training Specialist! This is your chance to join a winning team and one of the fastest-growing companies in the eCommerce Ecosystem! Job Responsibilities Host training classes via Zoom, discussing topics in the training outline. Train newly hired agents on policies, tools, software,...

  • Senior Customer Success Trainer

    4 weeks ago

    Romblon, Philippines TalentPop App Full time

    Overview TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's...

  • Ad Operations Specialist

    5 days ago

    Romblon, Philippines MicroSourcing Full time

    Ad Operations Specialist MicroSourcing is hiring a full‑time, remote Ad Operations Specialist to manage programmatic campaigns across multiple DSP platforms for a night shift schedule. Benefits Competitive compensation and above‑market rewards Healthcare coverage on day one for you and eligible dependents Paid time‑off with cash conversion Group life...

  • Digital Marketing Specialist

    5 days ago

    Romblon, Philippines Poseidon Distribution OPC Full time

    Job Description A Digital Marketing Specialist develops, implements, and manages online marketing campaigns to promote a company's products or services across channels like search engines, social media, and email. Key responsibilities include analyzing data to optimize campaigns, creating and managing content, managing SEO and paid advertising, and reporting...

  • General Accounting Specialist

    1 day ago

    Romblon, Philippines SupportNinja Full time

    Work Setup: Remote Type of Contract: Full-Time Schedule: 8:30 AM- 5:30 PM EST Start Date: ASAP Equipment: Bring-Your-Own Device (BYOD) As a General Accounting Specialist you will play a vital role in helping charitable organizations receive grants through various fundraising avenues. You will meticulously monitor incoming charitable donations through...

  • Khmer Language Specialist

    1 week ago

    Romblon, Philippines Invisible Expert Marketplace Full time

    3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About the Role Are you an experienced Khmer language professional eager to shape the future of AI? Large-scale language models are evolving rapidly, moving beyond simple chatbots into powerful engines of learning, communication, and cultural...

  • Business Process Improvement Specialist

    3 weeks ago

    Romblon, Philippines MVP Asia Pacific Inc. Full time

    MVP Asia Pacific Inc is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVPs build rapport with clients to help them scale ridiculously fast. Are you hungry for growth, passionate...