Zendesk Platform Engineer

4 weeks ago

Romblon, Philippines Reap Full time

Overview Zendesk Platform Engineer - Fintech | CX Tooling | Remote Join to apply for the Zendesk Platform Engineer - Fintech | CX Tooling | Remote role at Reap Who We Are : At Reap, we’re reimagining global financial infrastructure — building seamless, borderless money movement for modern businesses. As a leading payment technology provider, we connect traditional finance with digital assets to power the next generation of money movement. Our suite of products — from stablecoin-enabled corporate cards to cross-border payouts and embedded finance APIs — helps companies scale faster, operate smarter, and stay in control. Why This Role Matters Customer Experience is core to Reap’s mission. To scale, we need powerful, automated, and compliant support workflows that integrate seamlessly with our fintech stack. As a Zendesk Platform Engineer, you’ll architect and own our Zendesk ecosystem — building custom integrations, scaling automation, and ensuring regulatory-grade compliance. You’ll enable our CX teams to move faster, smarter, and more securely, all without heavy engineering dependency. What You’ll Do Build & Integrate — Design, build, and deploy custom Zendesk apps and integrations to centralize workflows across tools (e.g. Admin Dashboards, Slack bi-directional messaging, KYC flows). Automate at Scale — Implement macros, triggers, workflows, and intelligent routing to streamline support and reduce manual overhead. Integrate Compliance Partners — Own workflows with partners like Flagright, Jumio, and other regulatory tools, ensuring secure and auditable data handling. Engineer for Reliability — Monitor performance, design for scalability, and proactively respond to alerts, system health, and platform maintenance. Enable the Business — Document, train, and onboard internal teams — driving adoption of platform features and custom tooling. Collaborate — Partner with CX leadership, Product, and Compliance teams to align platform evolution with business and regulatory needs. Minimum Qualifications 4+ years hands-on software engineering, ideally building internal tools or developer platforms Proficiency in JavaScript/TypeScript and experience with the Zendesk App Framework Strong knowledge of REST APIs, webhooks, and event-driven architectures Familiarity with Git, CI/CD pipelines, and observability/alerting frameworks Working knowledge of Zendesk architecture: macros, triggers, custom fields, API routing Ability to collaborate cross-functionally with CX, Product, and Compliance stakeholders Preferred Qualifications Background in fintech, payments, or regulated industries (card issuance, KYC, compliance) Experience with middleware platforms (Slack APIs, internal dashboards, workflow orchestration) Knowledge of security, audit trails, SLAs, or enterprise compliance frameworks Experience in fast-growing startups or API-first environments Nice to Have Experience working fully remote in global teams Previous fintech or regulated industry exposure Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Engineering and Information Technology #J-18808-Ljbffr

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