Quality Assurance Supervisor
4 days ago
Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities. Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products: Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands Atome Card: A paylater anywhere card. Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK). Our culture is built on values that are core to who we are and what we stand for: We foster an INNOVATION mindset We achieve results with EFFICIENCY and excellence We take pride in the QUALITY of our work We uphold INTEGRITY in all we do We embrace COLLABORATION to work across business lines and borders Key Responsibilities Supervise and support the QA team assigned to collections.Oversee daily/weekly audits of collection calls, chats, and emails.Ensure compliance with regulatory guidelines, company policies, and collections standards.Provide feedback and coaching to QA analysts to ensure consistency and accuracy.Collaborate with Collections Supervisors and Trainers to address recurring errors and knowledge gaps.Generate and present QA reports highlighting trends, performance, and opportunities for improvement.Recommend process enhancements and corrective actions to improve collection efficiency and reduce complaints.Participate in calibration sessions to ensure aligned audit standards across QA and operations.Conduct root cause analysis of high-risk errors or escalated complaints.Lead refresher trainings or policy reinforcement sessions in collaboration with Training.Handle ad hoc tasks and special projects assigned by management. Qualifications Minimum of 2–3 years’ experience in collections, with at least 1 year in QA or supervisory role.Strong knowledge of collections processes, compliance regulations, and QA methodologies.Excellent communication, leadership, and coaching skills.Proficiency in QA tools, reporting systems, and MS Office/Excel.Strong analytical and problem-solving abilities.Ability to work under pressure and manage multiple priorities. #J-18808-Ljbffr
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Quality Assurance Manager
2 weeks ago
Mandaluyong, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Summary The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Manager is responsible for the provision of basic Quality Management System to achieve total customer satisfaction and continuous...
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Quality Assurance Manager
4 weeks ago
Mandaluyong, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Summary The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Manager is responsible for the provision of basic Quality Management System to achieve total customer satisfaction and continuous...
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Head of Quality Assurance
3 weeks ago
Mandaluyong, Philippines The Standard Hospitality Group Full timeOverview The Head of Quality Assurance (QA) will lead the quality, food safety, and compliance strategy across Standard Hospitality Group’s (SHG) rapidly expanding network of restaurants, commissaries, and supply chain operations. This role is responsible for developing and enforcing rigorous standards across the end-to-end value chain—from supplier...
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Quality Assurance Lead
3 days ago
Mandaluyong, Philippines Michael Page Full timeForward thinking company that values innovation, collaboration, and quality Strong path for career progression and financial benefits. About Our Client This dynamic company specializes in providing innovative, data-driven software solutions to businesses, leveraging cutting-edge technology to deliver stability, performance, and efficiency. Committed to...
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Associate Quality Assurance Analyst
4 days ago
Mandaluyong, Philippines SJ Group Full timeSJ Group Mandaluyong, National Capital Region, Philippines Associate Quality Assurance Analyst This role will be responsible to ensure service quality of day-to-day Global Shared Services operations: Conducting quality audit, service review, QA training, calibration sessions, customer experience analysis, and creating process improvements and projects to...
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Quality Assurance Architect
4 weeks ago
Mandaluyong, Philippines SID Global Solutions APAC Full time1 day ago Be among the first 25 applicants Direct message the job poster from SID Global Solutions APAC Head of Recruitment | Business Development | Talent Acquisition | Sales & Account Management | INTJ-A Job Title: Quality Assurance Architect (Automation Testing) Location: Mandaluyong City / Makati City Employment Type: Contract Work Schedule: Day...
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Quality Assurance Associate
4 weeks ago
Mandaluyong, Philippines Ulssi Full timeThe Quality Assurance Associate executes design and implements successful end to end quality and compliance strategies to ensure superior customer experience, compliance and meeting of business goals and objectives. He/she champions continuous improvement in the sales and marketing company quality operations, and helps drive the quality culture. Key...
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Quality Assurance Officer
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Goldilocks Bakeshop Inc. Full time $104,000 - $130,878 per yearResponsibilities:Developing and implementing quality assurance protocols to monitor the production processConducting regular inspections and testing of raw materials, work-in-progress, and finished productsIdentifying and addressing any quality issues or non-conformities in a timely mannerCollaborating with production teams to implement corrective and...
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Quality Assurance Analyst
2 weeks ago
Mandaluyong, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Summary: The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Analyst is responsible for the provision of basic Quality Assurance services like testing and inspection, GMP and Plant Sanitation...
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Quality Assurance Analyst
4 weeks ago
Mandaluyong, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Summary: The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Analyst is responsible for the provision of basic Quality Assurance services like testing and inspection, GMP and Plant Sanitation...
