CALL CENTER REPRESENTATIVE

Full‑Time Pay Types Hourly Position Overview MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to a diverse portfolio of well‑known clients. We are seeking enthusiastic Call Center Representatives to provide inbound and outbound customer service and sales support for high‑profile projects. As a natural problem solver who delivers exceptional service, you’ll respond to inquiries, support existing customers, and promote new products and services. Position Responsibilities Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem‑solving. Research and retrieve information across systems to support customer needs. Accurately document interactions and process claims. Guide customers through options to find the best solutions. Follow scripts, policies, and procedures while using available resources. Protect customer privacy and handle sensitive information appropriately. Escalate complex issues to the appropriate team members. Stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements. Candidate Qualifications Must be 18 years or older. High school diploma or equivalent. Strong communication and organizational skills. Fluent in English. Typing speed of 20+ WPM. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Reliable and punctual. Skilled in troubleshooting and follow‑up. Able to multitask and self‑manage effectively. Excellent interpersonal skills. Preferred Qualifications 1+ year of experience in customer service, tech support, sales, or administrative roles. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit to a Level II background and/or security investigation, including a fingerprint, where required. Must be willing to submit to drug screening, where required. Compensation and Benefits Competitive hourly wage based on experience. Health, dental, and vision coverage with dependent options. Performance and loyalty bonuses. Paid training and ongoing career development. Frequent workplace safety measures such as disinfection and fogging. Employee shuttle services, company retreats, and off‑site events. Allowances for rice, clothing, laundry, and meals. In‑house dental assistance worth ₱5,000. Physical Requirements This job is performed in a professional office environment. The employee will primarily be sedentary, working a computer and phone headset, with occasional lifting up to 40 pounds and reaching in all directions. Reasonable Accommodation MCI and its affiliates provide reasonable accommodation to qualified applicants or employees with disabilities, unless doing so would cause undue hardship. Contact Human Resources to request accommodation. Diversity and Equality MCI embraces differences and maintains a work environment free from discrimination. All employment decisions are based on merit and qualifications. MCI provides reasonable accommodations to qualified employees with protected disabilities as required by law. About MCI MCI helps customers achieve their customer experience and digital transformation goals by offering business process outsourcing, staff augmentation, and contact center services. MCI operates globally with a dedicated workforce and a commitment to delivering innovative solutions. Disclaimer Applicants may be asked to perform other duties as required. This job description is not a contract of employment and may be revised at any time. Either the employer or the employee may terminate employment for any reason. #J-18808-Ljbffr