Training Manager

6 days ago

Mabalacat, Philippines Asurion Full time

The Training Manager, Learning & Development is responsible for the new-hire training experience, continuous learning, and supervisory skills training. The incumbent will also lead a small team through cross-functional projects responsible for the design, implementation, and evaluation of instructor-led, web-based and emergent-platform training, development and certification programs that facilitate Asurion’s employee proficiency. The position also applies adult learning theory and other instruction design principles to accomplish training. DUTIES & RESPONSIBILITIES Potentially lead a virtual team of technically savvy learning and development specialists spanning multiple US geographies who implement the new agent onboarding training and continuous education experiences Partner with IDT team to ensure the vision, the look and feel of Asurion in material designed Develop and manage new associate certification framework and curriculum to deepen agent subject matter expertise beyond baseline training established during initial onboarding Manage multiple cross-functional learning and performance support projects Develop and implement a holistic framework and supporting processes to measure and communicate short-term and mid-term impact on effectiveness of training initiatives as well as key business KPIs Facilitate “Train-The-Trainer” sessions to transition solutions to the Training team ensuring accurate implementation Collaboratively develop and conduct surveys to identify training needs based on projected production processes, changes and other factors Manage a team of Learning and Development Professionals across multiple sites and/or lines of business Conduct talent/skill assessments and performance evaluations of team members and work with team members to create and implement professional development plans EXPERIENCE Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups Develop and implement performance measurements on training effectiveness Knowledge of Asurion principles and processes for providing customer and personal service Inductive reasoning skills including the ability to combine pieces of information to form general rules or conclusions as well as finding relationships among seemingly unrelated events Creativity and the ability to look at the same situation in new and unconventional ways Capable of working in an autonomous, fast paced environment yet still set priorities and meet deadlines Successfully manage multiple strategic and analytic projects concurrently keeping awareness alignment of cross-functional processes and procedures DESIRED QUALIFICATIONS Bachelor’s Degree OR equivalent combination of education and experience 3+ years hands-on experience with mobile devices, tablets, computers, digital cameras, televisions, home audio, and/or appliances preferred 2+ years’ experience in the next gen technologies related to cloud, mobile, social, or big data 3+ years’ experience with administrative duties including submitting IT tickets and managing data 3+ years people leadership or training experience a plus #J-18808-Ljbffr

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