Design Team Manager

Overview

Position: Design Team Manager

Location: MoA, Two Ecom

Work setup & shift: Onsite | Day Shift

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• As a Design Operations Manager, you will: provide mentorship to design staff, overseeing milestones and deliverables, facilitating internal sign-offs with leadership; work closely with the Design Operations Manager to ensure the design intent is met and the user experience is of the highest quality.
• Monitor workload and process, design tools (templates, paragraph styles, character styles, bleed, and quality) and resource allocation to ensure timelines and business objectives are met.
• Oversee workload by assigning projects to design staff as needed.
• Provide experiences and training that maintain the highest level of competency among designers. Influence project direction by acting as an integral part of the design team.
• Mentor others by sharing business and design expertise.
• Encourage staff to recognize where an advert could be improved and to send design ideas to the relevant salesperson to discuss with their client.
• All other tasks assigned as needed by the Design Operations Team Manager and as required by the Creative Services Department.

Team Targets And Performance

• Develop and manage the design scope of all project work.
• Advertising Production (Advert, Editorial and Classie)
• Senior Graphic Design Projects
• Admin Themes
• Coordinate all design deliverables from assignment through successful completion with quality sign-offs, including layouts, design packages, image processing, bleed management, and design quality documentation.
• Lead coordination of all design disciplines on a team of senior graphic designers, editorial layout and prepress designers to design, coordinate, and execute multiple simultaneous tasks in line with brand standards and best practices.
• Manage external consultants; coordinate with offshore designers on all projects.
• Be a key member of a collaborative management team, working closely with design operations managers.
• Provide mentorship, support, coaching and direction to design team members, including feedback and monthly performance reviews.
• Ensure all design scope and deliverables comply with design templates.
• Institute documentation and project management standards.
• Communicate project updates regularly to management and cross-functional teams (status of tasks, risks, etc.).
• Make critical path decisions to ensure on-time, on-budget delivery with exceptional design quality.
• Manage a team of internal designers and external consultants to flag and resolve deliverable issues.
• Lead onsite and external team meetings with clear, concise agendas and communication.
• Ensure design deliverables adhere to QA policies and procedures for design, documentation, and project management.
• Provide project and staff insights to leadership to support performance, workflow, and efficiency improvements across the studio.
• Interview and provide feedback on select applicants to the design operations manager and provide monthly training performance reviews for new hires.
• Issue monthly, midyear and annual performance reviews and coaching requirements and exercise performance management.

Reporting And Monitoring

• Direct reporting to Star News Group Design Operations Manager; proactively manage and resolve calendar conflicts due to scheduling shifts, staffing requirements, and leave shrinkage.
• Collaborate with Assistant Design Team Managers and Senior Graphic Designers to increase efficiencies and ensure design excellence.
• Work with various departments and POCs to implement agreed changes in processes.
• Send end-of-day reporting on the team’s daily completion to the Design Operations Manager.
• Provide written and verbal communication within the team for quality and compliance monitoring.
• Facilitate creative review meetings, including internal team meetings, trainings and work sessions.
• Partner with MS operations teams to align milestone timing and optimize processes.
• Assist with the development, implementation and management of policies and/or processes.
• Manage unplanned day-to-day operational tasks, duties and responsibilities.

Liaison Management

• Represent assigned area between Star News Group and MicroSourcing management and cross-functional shared services within the design function.

Staffing And Training

• Ensure incentive, recognition and retention targets are implemented.
• Ensure training plans are implemented to enhance skills and competencies.
• Create and implement training plans in line with Individual Development Plans.
• Foster an environment that supports mentoring and coaching for development, growth, and high performance.
• Identify potential future talent within Star News Group to support retention strategies.
• Implement MS-approved policies and processes around disciplinary and performance management issues up to termination in a compliant way.

What You Need Non-negotiables

• College Graduate
• Highly skilled in English (written and verbal)
• Leadership – goal setting, planning
• Supervisory – conflict resolution, feedback
• Training and development of staff

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU: MicroSourcing believes our strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We celebrate YOU and your 100%.

For more information, visit

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