Service Support Specialist, B2B Australian Telco
4 weeks ago
Overview
Service Support Specialist, B2B Australian Telco — MicroSourcing. Position: Service Support Specialist, B2B Australian Telco . Location: BGC, Taguig . Work setup & shift: Onsite | Dayshift .
Why join MicroSourcing- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one for you and dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment through company-sponsored events and activities.
- Work-Life Harmony: Flexible work arrangements to balance your life.
- Career Growth: Opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Be a part of something big at MicroSourcing. We are building a new team to support Australia’s dynamic challenger in the telco space and are focused on redefining customer experiences and driving digital innovation. This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology.
Your RoleThe Service Support Specialist is a critical member of the B2B enterprise team, providing comprehensive support to service requests from customers of both internal sales teams and external channel partners. You will act as a bridge between sales, customers, and various internal departments to ensure smooth operations, resolve issues, and enable service success.
Key Responsibilities- Service Support: Action service requests on behalf of customers to support sales teams.
- Escalations & Basic Tech Support: Assist with escalations and provide basic technical support.
- Provide a high level of customer service and resolve inquiries and complaints across the enterprise & business product suite.
- Investigate and resolve complex billing disputes and point-of-sale issues.
- Proactively identify and address customer experience issues.
- Identify and report systematic trends and recurring issues affecting customers.
- Provide insights and suggestions to improve customer experience, revenue protection, and compliance.
- Identify and report product deficiencies and support customers in minimizing adverse impacts.
- Contribute to ongoing process improvements and assist with projects.
- Strong understanding of technology and telecommunication products, services, and processes (preferred).
- Strong attention to detail and highly organized.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience in customer service and complaint resolution.
- Ability to work independently and as part of a team.
- Proficient in using Salesforce.
- Intermediate to advanced knowledge of Excel.
- Knowledge of sales operations and sales admin.
With over 9,000 professionals across 13 delivery centers, MicroSourcing is a pioneer and leading offshore provider of managed services in the Philippines.
Our commitment to 100% YOU: MicroSourcing believes our strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all backgrounds and perspectives, providing space for everyone to thrive.
Equality is our commitment. We celebrate you and your unique contributions as part of our growth. For more information, visit
Job postings and location notesReferrals increase your chances of interviewing at MicroSourcing.
Makati, Makati NCR and Taguig postings are listed, among others.
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