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Senior Technical Support Specialist
4 weeks ago
Senior Technical Support Specialist – Network Security
Makati, National Capital Region
Job Description
OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity : Provide production monitoring of data, error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.
You Are Great At :
- Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues and escalating to appropriate level.
- Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting ideas for new content to knowledge base.
- Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.
What it takes :
- Experience with Unix/Linux and Windows operating systems.
- Experience with SQL and Oracle databases.
- Experience with Active Directory.
- EDI knowledge preferred.
- Demonstrated effective English communication skills and ability to deliver technical solutions to customers who may or may not be EDI savvy.
Notes : Global vaccination policy and equal opportunity employer statements apply. This advertiser has chosen not to accept applicants from your region.
Technical Support Specialist – Web and SystemsLocation: Makati City, National Capital Region
Employer: iScale Solutions
Job Type: Permanent, Remote
Responsibilities :
- Design, develop, and maintain responsive, user-friendly websites aligned with business requirements.
- Integrate websites with CRM systems and other third-party software tools for seamless data flow.
- Implement and customize plugins, APIs, and new features as needed.
- Monitor website performance, optimize speed, security, and SEO.
- Provide ongoing website troubleshooting, bug fixes, and technical support.
- Generate and automate reports from web platforms, databases, and CRM tools.
- Ensure mobile optimization and cross-browser compatibility.
- Maintain documentation of web systems, integrations, and updates.
- Collaborate with design, marketing, and operations teams; stay updated with industry practices.
- Assist in managing website hosting, backups, and security protocols; ensure data privacy and accessibility compliance.
Requirements :
- Proficiency in Java, HTML, Python; general coding fundamentals.
- Basics of backend structures and CMS systems.
- Familiarity with CRM setup and process automation (Monday.com, Zoho preferred).
- Willingness to learn; good verbal/written communication for technical info.
- Up to 2 years of relevant experience; recent graduates welcome.
Benefits :
- Fully remote; Full-time employment with competitive salary and benefits.
- Medical, dental, and vision insurance.
Locations: Taguig, Makati, Mandaluyong, Antipolo, Gratitude Inc. (various NCR areas) and remote options
Overview :
Our Technical Support Representatives field customer inquiries and provide solutions that create excellent customer experiences in a collaborative environment with opportunities for growth.
Responsibilities :
- Provide excellent customer service through active listening.
- Handle confidential customer information securely.
- Aim to resolve issues on the first call; proactive communication.
- Communicate clearly with customers.
Qualifications :
- Filipino citizen or equivalent legal status; English communication skills.
- Strong logic and problem-solving skills; ability to work varied shifts.
- Proficiency with Windows and strong organization skills.
- Remote/work-from-home options may be available depending on region.
Salary typically ranges from Php 22,000 to Php 24,000 per month with benefits such as flextime, paid training, and potential bonuses. COVID-19 considerations: Always.
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