Senior Technical Support Specialist

Senior Technical Support Specialist – Network Security

Makati, National Capital Region

Job Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity : Provide production monitoring of data, error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At :

• Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues and escalating to appropriate level.
• Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting ideas for new content to knowledge base.
• Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.

What it takes :

• Experience with Unix/Linux and Windows operating systems.
• Experience with SQL and Oracle databases.
• Experience with Active Directory.
• EDI knowledge preferred.
• Demonstrated effective English communication skills and ability to deliver technical solutions to customers who may or may not be EDI savvy.

Notes : Global vaccination policy and equal opportunity employer statements apply. This advertiser has chosen not to accept applicants from your region.

Location: Makati City, National Capital Region

Employer: iScale Solutions

Job Type: Permanent, Remote

Responsibilities :

• Design, develop, and maintain responsive, user-friendly websites aligned with business requirements.
• Integrate websites with CRM systems and other third-party software tools for seamless data flow.
• Implement and customize plugins, APIs, and new features as needed.
• Monitor website performance, optimize speed, security, and SEO.
• Provide ongoing website troubleshooting, bug fixes, and technical support.
• Generate and automate reports from web platforms, databases, and CRM tools.
• Ensure mobile optimization and cross-browser compatibility.
• Maintain documentation of web systems, integrations, and updates.
• Collaborate with design, marketing, and operations teams; stay updated with industry practices.
• Assist in managing website hosting, backups, and security protocols; ensure data privacy and accessibility compliance.

Requirements :

• Proficiency in Java, HTML, Python; general coding fundamentals.
• Basics of backend structures and CMS systems.
• Familiarity with CRM setup and process automation (Monday.com, Zoho preferred).
• Willingness to learn; good verbal/written communication for technical info.
• Up to 2 years of relevant experience; recent graduates welcome.

Benefits :

• Fully remote; Full-time employment with competitive salary and benefits.
• Medical, dental, and vision insurance.

Locations: Taguig, Makati, Mandaluyong, Antipolo, Gratitude Inc. (various NCR areas) and remote options

Overview :

Our Technical Support Representatives field customer inquiries and provide solutions that create excellent customer experiences in a collaborative environment with opportunities for growth.

Responsibilities :

• Provide excellent customer service through active listening.
• Handle confidential customer information securely.
• Aim to resolve issues on the first call; proactive communication.
• Communicate clearly with customers.

Qualifications :

• Filipino citizen or equivalent legal status; English communication skills.
• Strong logic and problem-solving skills; ability to work varied shifts.
• Proficiency with Windows and strong organization skills.
• Remote/work-from-home options may be available depending on region.

Salary typically ranges from Php 22,000 to Php 24,000 per month with benefits such as flextime, paid training, and potential bonuses. COVID-19 considerations: Always.