Batch Monitoring Analyst, Global Operations Command Center

We’re looking for a Batch Monitoring Analyst to join our Global Operations Command Center team at MBPS. In this role, you will play a foundational role in monitoring and supporting batch operations, pipelines, and other data systems, helping ensure the timely execution of critical jobs, proactively identifying and resolving issues, and maintaining the overall health and reliability of our data infrastructure. Have the skills and knowledge for the job? Learn more about the opening below Key Responsibilities: Monitor and support batch jobs and data pipelines across platforms such as CA Workload Automation, Informatica, Azure EDL, and Apache Airflow . Provide 24/7 operational support by triaging and responding to pipeline and batch failures, delays, and system alerts. Manage service requests for role assignments and provisioning across Azure services, including Azure Data Factory , Azure Databricks , Azure Key Vault , SQL Synapse , and Database Servers . Deploy standard updates for Azure Pipelines and conduct OS patching , application health checks , and Server restarts . Oversee SSL and SPN certificate renewals to ensure secure operations. Provide L1 support for AI platforms such as OpenAI, GenAI, and Copilot . Create and manage Microsoft support tickets , coordinating effectively with Internal Teams and External Vendors to drive issue resolution. Leverage Azure Metrics and Azure Data Explorer for impact assessment and root cause analysis. Monitor Infrastructure metrics related to CPU, disk, memory usage, and host availability via New Relic and Moogsoft , and initiate proactive actions to ensure optimal system performance. Maintain clear and timely Incident communication with stakeholders and next-level support teams. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or any related field (or equivalent experience). 1–2 years of experience in IT operations, Data support, or Batch monitoring. Basic to intermediate knowledge of Python, SQL, Linux/Unix, and Cloud platforms (e.g., AWS, Azure, Google Cloud). Background in job scheduling and ETL tools such as CA Workload Automation, Apache Airflow, Azure Data Factory, and Informatica, or equivalent technologies like Control-M. Familiarity with CI/CD pipelines and related tools (e.g., Jenkins). Knowledge of ITIL practices and/or experience with Incident and Change Management processes. Strong troubleshooting and analytical skills. Willingness to work in a rotating shift schedule , including day, night, weekends, and holidays. Amenable to work in UP Ayala Technohub (Quezon City). Amenable to work on a FULL ONSITE SET-UP . Amenable to work in any shift schedule assigned (day, mid, and night). Preferred Qualifications: Microsoft Azure certifications such as AZ-900 (Azure Fundamentals), DP-900 (Azure Data Fundamentals). Excellent verbal and written communication skills. Strong attention to detail and a proactive, continuous improvement mindset. Ability to collaborate effectively across teams and manage multiple priorities in a high-pressure environment. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM 關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 . 宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 。 Working Arrangement 辦公室辦公 #J-18808-Ljbffr