Batch Monitoring Analyst, Global Operations Command Center

Batch Monitoring Analyst, Global Operations Command Center (GOCC) Manulife Quezon City, National Capital Region, Philippines We’re looking for a Batch Monitoring Analyst to join our Global Operations Command Center team at MBPS. In this role, you will play a foundational role in monitoring and supporting batch operations, pipelines, and other data systems, helping ensure the timely execution of critical jobs, proactively identifying and resolving issues, and maintaining the overall health and reliability of our data infrastructure. Key Responsibilities Monitor and support batch jobs and data pipelines across platforms such as CA Workload Automation, Informatica, Azure EDL, and Apache Airflow. Provide 24/7 operational support by triaging and responding to pipeline and batch failures, delays, and system alerts. Manage service requests for role assignments and provisioning across Azure services, including Azure Data Factory, Azure Databricks, Azure Key Vault, SQL Synapse, and Database Servers. Deploy standard updates for Azure Pipelines and conduct OS patching, application health checks, and Server restarts. Oversee SSL and SPN certificate renewals to ensure secure operations. Provide L1 support for AI platforms such as OpenAI, GenAI, and Copilot. Create and manage Microsoft support tickets, coordinating effectively with Internal Teams and External Vendors to drive issue resolution. Leverage Azure Metrics and Azure Data Explorer for impact assessment and root cause analysis. Monitor Infrastructure metrics related to CPU, disk, memory usage, and host availability via New Relic and Moogsoft, and initiate proactive actions to ensure optimal system performance. Maintain clear and timely Incident communication with stakeholders and next-level support teams. Qualifications Bachelor’s degree in Computer Science, Information Technology, or any related field (or equivalent experience). 1–2 years of experience in IT operations, Data support, or Batch monitoring. Basic to intermediate knowledge of Python, SQL, Linux/Unix, and Cloud platforms (e.g., AWS, Azure, Google Cloud). Background in job scheduling and ETL tools such as CA Workload Automation, Apache Airflow, Azure Data Factory, and Informatica, or equivalent technologies like Control-M. Familiarity with CI/CD pipelines and related tools (e.g., Jenkins) Knowledge of ITIL practices and/or experience with Incident and Change Management processes. Strong troubleshooting and analytical skills Willingness to work in a rotating shift schedule, including day, night, weekends, and holidays Amenable to work in UP Ayala Technohub (Quezon City) Amenable to work on a FULL ONSITE SET-UP Amenable to work in any shift schedule assigned (day, mid, and night) Preferred Qualifications Microsoft Azure certifications such as AZ-900 (Azure Fundamentals), DP-900 (Azure Data Fundamentals) Excellent verbal and written communication skills Strong attention to detail and a proactive, continuous improvement mindset. Ability to collaborate effectively across teams and manage multiple priorities in a high-pressure environment. When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact #J-18808-Ljbffr