Inside Sales Representative
3 weeks ago
Overview
Position Title: Inside Sales Representative
Work Setup: Onsite
Schedule: 10:00 PM to 7:00 AM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
We are looking for an Inside Sales Representative to support account growth, manage customer inquiries, and ensure a seamless sales process. This role involves coordinating with field sales, preparing quotes and mockups, maintaining accurate records, and collaborating with internal teams to deliver excellent customer service.
Responsibilities- Work closely with Field Sales Counterpart to execute territory and account plans, coordinating outbound sales initiatives and ensuring strong alignment on goals
- Update program and large order activity in company systems for accurate reporting and tracking
- Look for opportunities to advance the relationship and sales activity with customers by understanding their evolving needs
- Find ways to execute on plans and overcome hurdles, maintaining focus on objectives and results
- Continue to work closely with an Account Manager to support their book of business
- Manage inbound customer phone calls and emails
- Create quotes and art mockup requests in Netsuite
- Collaborate with Customer Experience, Production, and Purchasing teams for a seamless customer experience
- Maintain service level agreements in a high-volume email queue
- Understand all product lines, production processes, and timelines
- Detail-oriented, ensuring accuracy in all interactions and documentation
- Friendly and engaging, able to build rapport with customers and coworkers
- Able to recognize opportunities as they present themselves and proactively bring those opportunities forward to create new revenue streams
- Relentless focus on adding value in every interaction, always seeking to exceed expectations
- Able to move with urgency, responding quickly to customer and business needs
- Positive attitude and team player
- Personally committed to remarkable customer service and time management
- Strong multitasking skills without compromising accuracy and attention to detail
- Excellent oral and written communication skills
- 1-2 years inside sales experience in a fast-paced, high-volume environment
- Knowledge of Google Business Products (G-Mail, Google Docs, Cloud Storage), Box.net, Microsoft Office Suite, CRM systems
- Promotional Product Industry experience is a plus
- Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
- Beyond Work: In-office swimming pool, CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
- Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
- Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave, plus special leaves like bereavement, parental leave, and Magna Carta leave.
- Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
- Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our Coaches.
At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team
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