
Demand Manager
2 days ago
Job Description
-Develop and oversee Demand, Capacity, and Availability Management processes, procedures, risks, and work instructions that include developing, analyzing, managing, and reporting overall status and recommendations for resolution coverage with SLAs
-Using SLA performance reporting to hold service providers to account
-Recommend, as part of the Network Transformation/Modernization Plan, improvements to services and supporting infrastructure
-Develop correction actions for continual service improvement
-Oversee the development of Availability Impact Analysis reports and assess Trend Analysis to assist in determining corrective actions for performance improvement
-Lead the development of Capacity Impact Analysis and Capacity Trend Analysis reports to assist in determining impact root cause. Design Develop & Maintain Periodic Capacity plan includes monitoring, trending, forecasting & assessing new demand
-Support all audit, regulatory and compliance deliverables related to capacity planning
-On UBP, some specific activities of the demand manager include:
Establish the framework and principles of Demand Management for UBP focusing on determining the bank-wide end-to-end solutions delivery capacity, which is termed as the bandwidth.
Establish the working policies and principles needed to increase/decrease/manage the end-to-end bandwidth of solutions delivery vis-a-vis business needs.
Work in collaboration with HR Talent Acquisition and GS/Procurement Services to ensure that right supply for the solutions delivery is ready to accommodate the required defined bandwidth.
Manage the SLAs and deliveries of the solutions delivery in relation to manpower/capacity-related concerns.
-The demand manager will allow us to minimize the concerns of the business and enabling units regarding lack of capacity by establishing an agreed-upon framework and SLA. In parallel, this will also allow us to prioritize critical and needed builds vs the ""wants"" builds.
Qualifications
-at least 5 years of IT experience
-ITIL and PMO are preferred
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