Call Center Account/Process Trainer

3 weeks ago

Taguig, Philippines TASQ Staffing Solutions Full time

Call Center Account/Process Trainer (Taguig) About the job Call Center Account/Process Trainer (Taguig) Position: Account/Process Trainer (Taguig) | Onsite Responsibilities: Training Needs Analysis: Accurately identify training requirements. Provide ongoing support on the floor to reinforce learning and enhance performance. Curriculum and Course Design: Demonstrate comprehensive understanding of course design processes from start to finish. Content Development: Show thorough knowledge of content creation and apply appropriate methodologies. Course Delivery: Use effective training techniques and methods to facilitate learning. Research Methodology: Possess basic understanding of research principles to conduct ethical and effective research with guidance. Requirements: Bachelor's degree in any field Minimum of 4 years of overall experience in the BPO industry, with at least 2 years as a trainer within BPO or shared services Preferably have a background or knowledge in tech support. Excellent verbal and written communication skills Willing to work in rotating shifts at BGC, Taguig #J-18808-Ljbffr

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