BPO QA Analyst

CSR - QA Monitoring (QA Analyst) - Healthcare Location: Metro Manila Work setup & shift: Hybrid | Night shift Why join MicroSourcing? Competitive Rewards: Enjoy above‑market compensation, healthcare coverage on day one (plus one or more dependents), paid time‑off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit:...

Position CSR - QA Monitoring (QA Analyst) - Healthcare Location Metro Manila Work setup & shift WFH | Night shift Salary & Benefits Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time-off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit:...

Overview We’re looking for a Quality Analyst with a keen eye for detail and a passion for driving performance. If you thrive in fast-paced BPO environments and have hands-on experience with both voice and non-voice accounts, we’d love to hear from you! Responsibilities Monitor and evaluate agent calls, chats, or emails to ensure quality standards are met...

Responsibilities:Provides coaching and mentoring to agents in order for them to improve on their performancePerforms Monitoring and provides feedback to the Management Team and to the ClientLead a team of Quality AnalystsParticipates and coordinates in Quality Calibration Sessions with the clients and the management teamQualifications:Candidate must at least...

Job Title: Clinical Applications Services Quality Assurance (CASQA)Team: Applications ClinicalPrimary Responsibility:The Clinical Applications Services Quality Assurance (CASQA) Analyst is responsible for ensuring that all system enhancements, process changes, and related documentation meet the highest standards of quality, functionality, and compliance...

About the Role Vertere Global Solutions is looking for a detail-oriented QA Tester specializing in automation testing using Selenium. You will be responsible for creating, executing, and maintaining automated test scripts to ensure our software solutions meet the highest quality standards. This is a project-based role with potential for future...

About the Role Vertere Global Solutions is looking for a detail-oriented QA Tester specializing in automation testing using Selenium. You will be responsible for creating, executing, and maintaining automated test scripts to ensure our software solutions meet the highest quality standards. This is a project-based role with potential for future...

Quality Analyst (QA) position:1. Relevant Experience:Experience in QA (1 year minimum) - For external hiresTechnical Skills:Proficiency in MS OfficeBasic knowledge of SQLSoft Skills:Attention to Detail: Ensuring accuracy in identifying issues and verifying fixes.Analytical Thinking: Ability to think critically and understand the root cause of...

As our Team Lead - Process Quality, you'll lead a team of quality analysts to ensure every customer interaction meets our high standards. You'll monitor calls, analyze performance data, and collaborate with operations to elevate service quality. Your Key Responsibilities Monitor and evaluate customer calls and interactions using QA tools Analyze performance...

About the role At Access Healthcare Services Manila, Inc., we are seeking a skilled QA Specialist to join our dynamic team. As a QA Specialist, you will play a crucial role in ensuring the highest quality of our healthcare BPO services, with a focus on UMR (Utilization Management Review) and PHRN (Pre-Authorisation Review Nurse) processes. This full-time...