Business Transformation Manager

5 days ago


Antipolo City, Calabarzon, Philippines TaskUs Full time
About Us

TaskUs is a pioneering provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, empowering its clients to represent, protect and grow their brands. By leveraging a cloud-based infrastructure, TaskUs delivers high-quality services to clients across various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Currently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We at TaskUs believe that achieving growth for our partners necessitates a culture of continuous innovation, embracing new technologies, being prepared to tackle any challenge at a moment's notice, and mastering consistency in an ever-evolving world.

Job Overview

This is an Individual Contributor/Senior Manager-level role that will be responsible for overseeing end-to-end Transformation activities for TaskUs.

In this capacity, the candidate must demonstrate strong technical, domain and business expertise in the BPO space and its cross-functional impact. This role will primarily be accountable for enabling different functional areas at TaskUs to implement technology-driven solutions that will address current challenges and develop scalable initiatives to manage future trends.

  • Support Global Transformation initiatives related to Global Service Delivery & Operations.
  • Ensure diligent execution of TaskUs' Transformation Model and partnership with Executive Stakeholders globally to achieve geo-agnostic strategies and goals.
  • Develop Technology-driven Solutions based on domain and industry knowledge, sound judgment, objective data mining and strong problem-solving skills.
  • Collaborate and partner with the Global Transformation Team to proactively identify tech solutions that drive efficiencies, enhance quality, and drive operational optimization.
Essential Qualifications
  • A Seasoned Professional with at least 5 years of BPO experience as an Operations, WFM, Training, Data Science and/or QA Leader that handles multinational clients.
  • Familiarity with BPO methodologies and ability to drive domain-specific discussions related to process improvement and optimization within the organization.
  • Proficiency in strategizing, building and deploying a digital strategy leveraging RPA, LML and Generative AI solutions based on Operational needs.
  • Exceptional Project Management skills and high aptitude in cross-functional implementation at a global scale.
Our Values and Benefits

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.



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