Customer Success Representative

1 week ago

Sorsogon City, Philippines Insight Therapy Solutions Full time

Overview

Insight Therapy Solutions is on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider, we connect people with life-changing therapy and support. We’re looking for compassionate and driven Customer Success Representatives who want to grow their career and develop sales skills along the way.

Why Join Us
  • 100% remote – work from home
  • Career growth – we’ll train you in healthcare sales skills
  • Be part of meaningful work – helping people connect with mental health care
  • Supportive, inclusive team environment

This is a remote position.

The Role

As a Customer Success Representative, you’ll be the first point of contact for clients seeking therapy. Your job is to:

  • Answer inbound calls and emails, providing helpful, caring, and professional support
  • Reach out to clients on our waitlist and guide them toward scheduling therapy sessions
  • Collect basic information (demographics, insurance, referral details) to match clients with the right provider
  • Accurately record client details in our systems (EHR, CRM, scheduling tools)
  • Build trust and rapport with clients through empathy and clear communication
  • Receive hands-on training to introduce and promote our services to individuals, clinics, and companies
What We’re Looking For
  • Strong English communication skills (spoken and written)
  • 1–2 years’ experience in customer service, call center, or BPO work
  • A friendly, patient, and professional approach with clients—even when they are in distress
  • Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.)
  • Reliable, self-motivated, and able to work independently in a remote setting
  • Sales experience is not required—we’ll train you
Benefits
  • Annual paid time off
  • Paid US holidays
  • Paid birthday off
  • Monthly health stipend
  • Performance-based bonus opportunities
Employment details
  • Employment type: Full-time
  • Location: Remote
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