Training & Quality Manager

Overview Assistant Operations Manager (Training and Quality Assurance) leads the technical training team and manages the day to day activities to ensure that all training programs are implemented across all operations sites and units, ensures that performance audits are conducted on a periodic basis, designs new training programs as needed, monitors the...

Assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction,...

Position Overview The QA Assistant provides administrative and operational support to the Quality Assurance team of Smoothlink Technologies Inc. This role focuses on data entry, validation, tracker maintenance, reporting, and assisting in targeted QA activities such as call certifications, simulations, and mock sessions. The QA Assistant may also be assigned...

We're looking for a results-driven Training and Quality Assurance Analyst to support our After-Sales Campaign, ensuring top-notch customer service and compliance across phone, chat, and email channels for the US and UK markets. You'll audit interactions, analyze data, update materials, and drive continuous service improvement and productivity in a fast-paced...

We're looking for a results-driven Training and Quality Assurance Analyst to support our After-Sales Campaign, ensuring top-notch customer service and compliance across phone, chat, and email channels for the US and UK markets. This role is onsite in Mandaluyong with a shifting schedule. You'll audit interactions, analyze data, update materials, and drive...

About the Role We are seeking an experienced Training Manager with a proven background in Credit, Collections, and Training Development within a Local Bank, Collection Agency, or International BPO. In this role, you will be responsible for designing, delivering, and managing training programs tailored to upskill our Collections Specialists and ensure...

Job Qualifications: Bachelor’s Degree in Human Resources Management, Psychology, Public ,or Business Administration or related filed. At least five (5) years of relevant experience as a Training Manager or Senior L&D role. Proven experience in end-to-end training program development and implementation. Strong leadership and team management skills....

Overview This role ensures training delivery is consistent, effective, and aligned with both client expectations and internal quality standards. The Training Supervisor partners closely with operations, quality, and client stakeholders to drive readiness, performance, and continuous improvement within the training function. Key Responsibilities Training...

Job Summary The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Manager is responsible for the provision of basic Quality Management System to achieve total customer satisfaction and continuous...

Overview The Training Supervisor for Collections is responsible for managing and leading the training function within the collections department. This includes developing, delivering, and improving training programs that support new hires, tenured agents, and leadership in achieving compliance, performance, and customer service standards. Responsibilities...