
Training & Quality Assurance Support
1 week ago
Position Overview The QA Assistant provides administrative and operational support to the Quality Assurance team of Smoothlink Technologies Inc. This role focuses on data entry, validation, tracker maintenance, reporting, and assisting in targeted QA activities such as call certifications, simulations, and mock sessions. The QA Assistant may also be assigned to support live operations (phone, email, and chat) when staffing issues arise, ensuring service continuity and adherence to company standards. Key Responsibilities Administrative & Data Management Perform accurate data entry, validation, and tracker updates for QA and operations. Extract, consolidate, and analyze data from company systems (OA, Joyhub, Zendesk, etc.). Prepare daily, weekly, and monthly reports for QA and management review. Maintain documentation, version control, and filing of QA records. QA Support Activities Assist in targeted audits and verification tasks as directed by the QA team. Support call certification activities, including mock calls, email, and chat simulations. Help conduct knowledge checks, calibrations, and QA-related training initiatives. Ensure accuracy and completeness of QA documentation. Operational Support Provide queue coverage by logging into phone, email, or chat channels when staffing support is required. Adhere to standard processes, compliance rules, and workflow requirements when assisting in operations. Escalate irregularities or compliance issues to QA Analysts or Team Leaders promptly. Ad Hoc & Cross-Team Support Assist in special projects, system testing, and other QA-related tasks assigned by management. Collaborate with Training, HR, and Operations teams to address performance and compliance needs. Qualifications At least 1 year of experience in customer service, data management, or QA support in a BPO environment. Strong proficiency in Excel/Google Sheets and data validation/reporting. Familiarity with customer service tools is an advantage. Good written and verbal communication skills; able to assist in simulations and certification sessions. High attention to detail, organization, and accuracy in handling data. Willingness to work onsite under a shifting schedule (including weekends and holidays). Competencies Accuracy & Detail Orientation – Ensures reliability of trackers and reports. Flexibility & Adaptability – Able to shift between administrative support and live operations. Collaboration – Works effectively with QA, Training, HR, and Operations teams. Time Management – Capable of handling multiple reports, requests, and deadlines. Initiative – Identifies opportunities to improve QA processes and reporting. #J-18808-Ljbffr
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Training & Quality Assurance Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Smoothlink Technologies Inc Full time ₱900,000 - ₱1,200,000 per yearWe're looking for a results-driven Training and Quality Assurance Analyst to support our After-Sales Campaign, ensuring top-notch customer service and compliance across phone, chat, and email channels for the US and UK markets. This role is onsite in Mandaluyong with a shifting schedule. You'll audit interactions, analyze data, update materials, and drive...
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Assistant Operations Manager
5 hours ago
Mandaluyong, Philippines Filinvest Development Corporation Full timeOverview Assistant Operations Manager (Training and Quality Assurance) leads the technical training team and manages the day to day activities to ensure that all training programs are implemented across all operations sites and units, ensures that performance audits are conducted on a periodic basis, designs new training programs as needed, monitors the...
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Head of Quality Assurance
3 weeks ago
Mandaluyong, Philippines The Standard Hospitality Group Full timeOverview The Head of Quality Assurance (QA) will lead the quality, food safety, and compliance strategy across Standard Hospitality Group’s (SHG) rapidly expanding network of restaurants, commissaries, and supply chain operations. This role is responsible for developing and enforcing rigorous standards across the end-to-end value chain—from supplier...
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Associate Quality Assurance Analyst
1 week ago
Mandaluyong, Philippines SJ Group Full timeSJ Group Mandaluyong, National Capital Region, Philippines Associate Quality Assurance Analyst This role will be responsible to ensure service quality of day-to-day Global Shared Services operations: Conducting quality audit, service review, QA training, calibration sessions, customer experience analysis, and creating process improvements and projects to...
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Quality Assurance Assistant
4 hours ago
Mandaluyong, Philippines OnoPoke PH Full timeOn-site - Mandaluyong No Exp Required Bachelor Full-time Job Description Graduate of Bachelor in Science in Food Technology, Nutrition or equivalent Knowledgeable in Food Safety, GMP, HACCP procedures With or without experience as Quality Assurance We encourage Fresh Graduates to Apply With experience in QA or R&D works is advantage Preferably with work...
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Quality Assurance Manager
3 weeks ago
Mandaluyong, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Summary The basic duty and responsibility of the position is to contribute to the delivery of quality and safety of product consistent with the vision, mission and values of Gourmet Food Manufacturing Corporation. The QA Manager is responsible for the provision of basic Quality Management System to achieve total customer satisfaction and continuous...
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Training & Quality Analyst
2 weeks ago
Mandaluyong, Philippines Pearson Full timeJob Title: Training and Quality Associate Location: Pearson Manila Office Address: 7th Floor, North Tower, Rockwell Business Center, Sheridan corner United Streets, Mandaluyong City Work Setup: Office-based with an option to move to hybrid working (2 days per week) upon successful completion of training and probation, and demonstration of the ability to...
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Head of Quality Assurance
3 days ago
Mandaluyong City, National Capital Region, Philippines The Standard Hospitality Group Full time ₱2,000,000 - ₱2,500,000 per yearJOB OVERVIEW:TheHead of Quality Assurance (QA)will lead thequality, food safety, and compliance strategyacrossStandard Hospitality Group's (SHG)rapidly expanding network of restaurants, commissaries, and supply chain operations.This role is responsible for developing and enforcing rigorous standards across the end-to-end value chain—fromsupplier...
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Quality Assurance Lead
1 week ago
Mandaluyong, Philippines Michael Page Full timeForward thinking company that values innovation, collaboration, and quality Strong path for career progression and financial benefits. About Our Client This dynamic company specializes in providing innovative, data-driven software solutions to businesses, leveraging cutting-edge technology to deliver stability, performance, and efficiency. Committed to...
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Plant Quality Assurance AVP
3 weeks ago
Mandaluyong, Philippines Private Advertiser Full timeJob Summary The Head of Quality Assurance is a senior leadership role responsible for defining and executing the quality strategy across all manufacturing operations. This position ensures that products meet regulatory, customer, and internal standards through robust quality systems, continuous improvement initiatives, and effective team leadership. Key...