Unified Communications Specialist

1 week ago


Parañaque, Philippines HawodTech Solutions Full time

Overview Take part in the Global Telephony Platform project covering roll outs in offices across the globe Execute daily tasks related to Cisco Telephony/UC operations and maintenance, including Incident Management, Problem Management and Request Fulfilment ITIL processes Support implementation/integration of Unified Communications solutions Create and update operational documentation QUALIFICATIONS: Practical knowledge about Cisco Unified Communications Experience with Cisco UC, CCNA/CCNP Collaboration certifications or equivalent level of skills and experience will be a plus Experience with VoIP protocols and UC systems integration methods Familiarity of the UC network architecture Understanding of network switching and routing as related to a Unified Communications and Voice over IP networks, including SIP protocol suite At least 2 years of experience in a similar role Familiarity and understanding of best IT practices (ITIL) Good spoken/written English skills Required Skills: Operations Protocol Incident Management Routing Support ITIL Architecture Integration Documentation Maintenance English Management #J-18808-Ljbffr



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