Real Time Analyst

19 hours ago

Pasig, Philippines Transcom Full time

Overview

Real Time Analyst (Workforce Management) position at Transcom in Pasig, National Capital Region, Philippines. The Real Time Analyst will manage call center traffic to ensure compliance with customer service levels, provide real-time and historical data to stakeholders, and support intraday forecasting, staffing, and performance improvement efforts.

Responsibilities
  • Assist and direct day-to-day call traffic to service centers, ensuring service level agreements are consistently met.
  • Conduct load-balancing through a skills-based routing system.
  • Collaborate with the assigned operations management team to adhere to planned schedules and implement action plans to address ongoing and anticipated challenges.
  • Partner with the operations department to develop real-time action plans and execute tasks to mitigate ongoing challenges.
  • Implement and support a standardized call center staffing model, make recommendations, and serve as a key analyst for staffing questions for management.
  • Provide real-time and historical reporting on call volumes, staffing, and trends to internal and external audiences; establish reporting procedures and act as a central data repository.
  • Assist with ad-hoc reports detailing performance outputs and participate in special projects as assigned.
  • Gather information on technical issues and communicate outages or issues to the appropriate support departments and client counterparts until resolution.
What we are looking for
  • Preferably a college graduate, or at least a secondary school diploma.
  • At least 3 years of related contact center experience.
  • Minimum of 1 year of traffic management experience in a complex skills-based routing environment (external candidates).
  • For internal candidates, at least 1 year of tenure with Transcom and no issued PDs.
  • Good understanding of basic contact center metrics and overall operations (external candidates).
  • Ability to articulate performance metrics and calculations such as Service Level, Staffing Adherence, Avg Handle Time, Avg Speed of Answer, etc. (external candidates).
  • Excellent verbal and written communication skills.
What’s in it for you
  • Day 1 HMO
  • Rice Subsidy
  • Clothing Allowance
  • 24/7 Teleconsult
  • Free Psychologist Consultation
  • In-house & Online Pharmacy
  • Retirement Fund
  • Free Meal & Medicine (Tap Card Rewards)
  • Loyalty Incentives
  • Free Shuttle Service
#J-18808-Ljbffr

  • Real Time Analyst

    2 weeks ago

    Pasig, Philippines The Results Companies Full time

    Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration, and client key performance indicators. The analyst must take actions to ensure the enterprise achieves its client and internal bill-to-pay goals. In this role, you will: Manage multiple call queues in real time. Monitor staffing levels at...

  • Real Time Analyst

    3 weeks ago

    Pasig, National Capital Region, Philippines The Results Companies Full time

    Real Time AnalystThe Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration, and client key performance indicators. The analyst must take actions to ensure the enterprise achieves its client and internal bill-to-pay goals.In this role, you will:Manage multiple call queues in real time.Monitor staffing levels at each...

  • Real Time Analyst

    4 days ago

    Pasig, National Capital Region, Philippines Transcom Full time ₱250,000 - ₱450,000 per year

    Transcom is looking for talented individuals like you to join our awesome team Be the next Real Time Analyst for our Transcom Pasig site.Join our Transcom Family as a Real-Time AnalystAs a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This will include - serving as...

  • Real Time Analyst

    20 hours ago

    Pasig, Philippines TaskUs Full time

    .Real Time Analyst page is loaded## Real Time Analystlocations: Pasig, NCR, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R\_2507\_10019****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent,...

  • Real Time Analyst

    4 days ago

    Pasig, National Capital Region, Philippines ResultsCX Full time ₱900,000 - ₱1,200,000 per year

    The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.We expect greater of ourselves... What's Your Greater? Come find it at ResultsCXIn This Role You...

  • Real Time Analyst | Local Account

    2 weeks ago

    Pasig, Philippines Support Services Group Full time

    Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. Evaluate adherence and initiate immediate improvements. Conduct...

  • Real Estate Agent

    20 hours ago

    Pasig, Philippines PH GREAT Real Estate Full time

    Company Description PH Great Real Estate is a realty and consultancy firm focused on developing the next real estate leaders in the country. Through the MREA model of Keller Williams and the technology of KW Command, we are determined to thrive as collaborating entrepreneurs in the diverse and fast-paced real estate landscape in the Philippines. Role...

  • Real Estate Underwriting/Acquisition Analyst

    3 weeks ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time

    OverviewWe are looking for a detail-oriented and analytical Real Estate Underwriting/Acquisition Analyst to join our growing real estate investment team. In this role, you will gain exposure to the full lifecycle of real estate transactions, from market research and financial modeling to due diligence, acquisition, and investor presentations.Key...

  • Real Estate Underwriting/Acquisition Analyst

    2 days ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time $104,000 - $130,878 per year

    We are looking for a detail-oriented and analytical Real Estate Underwriting/Acquisition Analyst to join our growing real estate investment team. In this role, you will gain exposure to the full lifecycle of real estate transactions, from market research and financial modeling to due diligence, acquisition, and investor presentations.Key...

  • Real Estate Underwriting/Acquisition Analyst

    2 weeks ago

    Pasig, Philippines iSupport Worldwide Full time

    Overview We are looking for a detail-oriented and analytical Real Estate Underwriting/Acquisition Analyst to join our growing real estate investment team. In this role, you will gain exposure to the full lifecycle of real estate transactions, from market research and financial modeling to due diligence, acquisition, and investor presentations. Key...