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Team Leader | Anonas
4 weeks ago
Overview
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees\' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee\'s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Role overviewWhat does a Team Leader do? Imagine yourself going to work to provide the best customer experience for your clients through your team. You must drive the performance of your Teammates for them to continuously hit their goals, coach and manage them, and act as a bridge between your Teammates and the other departments.
Responsibilities- Manage day-to-day planning and operations of your team;
- Ensure each Teammate delivers on SLAs and achieves KPIs;
- Organize and manage the team and ensure adherence to schedules;
- Train and contribute to the development of your team through team huddles and coaching sessions;
- Evaluate the strengths and weaknesses of your Teammates;
- Offer solutions for your team\'s growth and development;
- Create reports of team performance and document feedback from your client;
- Manage issues that might arise, including HR-related ones;
- Think of solutions creatively; and
- Act as the liaison between management and your team.
- At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
- Excellent verbal and written communication skills;
- Above-average technical know-how;
- Previous experience working in phone, email, and live chat customer support roles;
- Familiarity with e-Commerce, Zendesk, or any other CRM tools;
- Flexibility and willingness to work on different shifts.
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEIIn TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL
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