Customer Service Team Lead
3 weeks ago
About the job Customer Service Team Lead (Taguig) | Onsite Start Date: August 18 Work Setup: 100%Onsite (BGC Taguig) Requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelors degree in any course or equivalent experience A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS. Willingness to work in rotational shifts Amenable to work in shifting schedules. Amenable to work ONSITE (TAGUIG). Able to start ASAP Responsibilities: Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc. Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution Regularly formulate and execute internal and external governance Effectively handle client escalations and formulate actions to resolve any concerns Work with the operations managers to obtain necessary resources like training and support for the teams requirements Conduct quality assessment of agents performance and formulate trends for performance improvement of agents & teams Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets Familiarize the team with the latest process update and changes, team and individual targets Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects #J-18808-Ljbffr
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Customer Service
2 weeks ago
Taguig, Philippines J-K Network Full timeClient Profile: A leading IT industry that continuous providing services in software and other digital platforms that enable companies’ transformation for almost 60 years. Position: Customer Service (Team Lead) Industry: IT Company Salary: Php45,000 – Php50,000 Location: McKinley, Taguig Schedule: Shifting Schedule Work Set up: Work on site Benefits: ✨...
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Customer Service
2 weeks ago
Taguig, Philippines J-K Network Full timeClient Profile: A leading IT industry that continuous providing services in software and other digital platforms that enable companies’ transformation for almost 60 years. Position: Customer Service (Team Lead) Industry: IT Company Salary: Php45,000 – Php50,000 Location: McKinley, Taguig Schedule: Shifting Schedule Work Set up: Work on...
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Team Leader
3 weeks ago
Taguig, Philippines TalentHero Full timeWe’re Hiring: Team Leader Ready to take the next step in your BPO career? Join a leading organization that values leadership, collaboration, and excellence in customer experience. Location: Taguig or Pasay Position: Team Leader (Customer Service) Work Setup: On-site Start Date: On or before October 20 Qualifications: - At least 7 years of experience in...
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Team Leader
2 weeks ago
Taguig, Philippines TalentHero Full timeWe’re Hiring: Team Leader Ready to take the next step in your BPO career? Join a leading organization that values leadership, collaboration, and excellence in customer experience. Location: Taguig or Pasay Position: Team Leader (Customer Service) Work Setup: On-site Start Date: On or before October 20 Qualifications: - At least 7 years of experience in...
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Service Desk Team Lead
2 weeks ago
Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per yearWE ARE LOOKING FOR SERVICE DESK TEAM LEADS TO START ASAPAbout This Role:As a Service Desk Team Leader, you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. You also supervise the activities of all the members to ensure that they deliver...
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IT Service Desk Team Lead
1 week ago
Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱470,400 - ₱587,200 per yearWe need 20 IT Service Desk Team Lead in Taguig 1 Day Hiring ProcessLocation: One World Square, Upper McKinley Hill Taguig City Set-up: OnsiteJob Title: Service Desk Team LeadSchedule: Graveyard shift & shifting scheduleStart date: ASAP/OctoberJob description:As a Service Desk Team Leader, you will oversee a team of Service Desk Analysts, managing daily...
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Customer Service
2 weeks ago
Taguig, National Capital Region, Philippines CEO Concierge Service Inc. Full time ₱15,000 - ₱30,000 per yearJob description:At CEO Concierge, we specialize in providing exceptional virtual assistants tailored specifically for CEOs and partners. Our dedicated team of highly skilled and experienced assistants helps CEOs and partners maximize productivity, streamline workflow, and focus on strategic decision-making. Built on the principles of efficiency,...
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Information Technology Service Desk Team Lead
2 weeks ago
Taguig, Philippines Tata Consultancy Services Full timeInformation Technology Service Desk Team Lead Direct message the job poster from Tata Consultancy Services Job Overview The IT Service Desk Lead will be responsible for overseeing the day‑to‑day operations of the IT Service Desk team, ensuring high‑quality support and service delivery across the organization. This role requires strong leadership,...
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Team Lead
2 weeks ago
Taguig, National Capital Region, Philippines JLL Business Services Full time ₱480,000 - ₱720,000 per yearJob DescriptionFacilities Coordinator – SupervisorPosition OverviewThis position is responsible for leading and supervising a team of Facilities Coordinators while providing comprehensive oversight of IFM (Integrated Facilities Management) operations remotely. The Facilities Supervisor ensures strategic management and coordination of facility services...
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Team Lead
2 weeks ago
Taguig, National Capital Region, Philippines R1 RCM Full time ₱1,500,000 - ₱2,500,000 per yearAs our Team Lead - Process Quality, you'll lead a team of quality analysts to ensure every customer interaction meets our high standards. You'll monitor calls, analyze performance data, and collaborate with operations to elevate service quality.Your Key ResponsibilitiesMonitor and evaluate customer calls and interactions using QA toolsAnalyze performance...
