Customer Support Engineer

1 week ago

Batangas City, Philippines Starburst Full time

Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse. Wherever data lives, Starburst unlocks its full potential, powering data and AI from development to deployment. By future-proofing data architecture, Starburst helps businesses fuel innovation with AI.

About the role

As a Starburst Data Customer Support Engineer - Tier 2 , you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensuring that customers receive appropriate and timely service.

We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.

Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.

As a Customer Support Engineer - Tier 2 at Starburst you will
  • Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
  • Contribute to our customer-facing self-serve knowledge base
  • Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
  • Enthusiastically participate in ongoing personal learning including active participation in team training and development
  • Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers
Some of the things we look for
  • Big Data (Hadoop, Data Lakes, Spark)
  • Docker and Kubernetes
  • Cloud technologies (AWS, Azure, GCP)
  • Security
  • Authorization technologies
  • SSL/TLS
  • DBMS Concepts/SQL Exposure
  • Languages: SQL, Java, Python, Bash
Where could this role be based? Build your career at Starburst

All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future.

We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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