Non-Voice Customer Support Representative

3 weeks ago


Quezon City, Philippines Staffing co. Full time

Responsibilities:

  • Provide exceptional non-voice customer support via email and chat platforms.
  • Resolve customer inquiries and issues in a timely and effective manner.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to ensure a seamless customer experience.
  • Identify trends in customer issues and suggest improvements to processes.

Requirements:

  • Educational Qualifications: High School diploma or equivalent
  • Experience Level: 6 Months – 2 years of experience in customer support
  • Skills and Competencies: Proficiency in English language, excellent customer service skills
  • Skills and Competencies: Strong problem-solving abilities
  • Qualities and Traits: Team player with good people skills
  • Skills and Competencies: Financial literacy and familiarity with call center operations
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