Vietnamese bilingual call center agent

5 days ago

Quezon City, Philippines TASQ Staffing Solutions Full time

Overview

We have a new Vietnamese bilingual customer service representative job in Quezon City.

This job would be on shifting schedules.

The starting date for the job would be October 21, 2025.

Benefits
  • HMO from Day 1, plus HMO Coverage for your dependents
  • Paid Leaves
  • Training and learning development programs
  • Pioneer team, Career advancement
Qualifications
  • Proficiency in Vietnamese and English in listening, reading, writing, and speaking (B2-level or higher)
  • Minimum 2 years in College
  • Preferably with at least 1-2 years of TSR/IT Helpdesk experience
  • No BPO experience are welcome to apply
  • Applicants must be Filipino citizens, permanent visa holders, or at least with a valid work visa.
Responsibilities
  • Customer Service Representatives assist customers with their concerns, understanding their problems and providing solutions through calls, chats, and/or emails (depending on the needs of the LOB).
  • Responsible for servicing the needs and concerns of customers
  • Adhere to processes and policies implemented by the company and the client
  • Identify customers needs, clarify information, and provide the correct solutions
  • Build rapport and engage customers by going the extra mile
  • Ensure proper documentation and manage productivity
  • Understand set targets and take the necessary steps to ensure that they are met.
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