IT Senior Operations Engineer

What will you do?

The IT Operations Engineer for IT Workplace at Aurecon plays two roles as part of the infrastructure team:

• End-User Device Support: In this capacity, you'll manage Configuration Manager applications and deployment types, ensuring seamless client and device support. Your focus includes distributing content efficiently, delivering precise Application Packaging solutions, and maintaining exemplary customer service standards. Meeting SLAs and surpassing expectations are key priorities.

• Collaboration Support: In this capacity, you'll ensure smooth communication and collaboration for users and clients, offering advanced interaction capabilities and comprehensive printing solutions. You'll manage and resolve all events and incidents within the Collaboration Technology Domain, collaborating with engineers to address issues and provide regular reports as per IT guidelines.

We know the work we do is vital in assisting Aurecon's business globally.Here are the key things you will do to ‘bring ideas to life’.

• Configure and maintain Configuration Manager infrastructure to support clients, distribute content, and deploy operating systems.
• Manage inventory and virtual applications using Configuration Manager.
• Administer enterprise software, including Microsoft Office products.
• Deploy and manage operating systems and ensure compliance with software updates.
• Create and deploy Group Policy for user accounts via System Centre or Microsoft Intune.
• Assist with the remediation of vulnerabilities on servers by packaging its updates for deployment
• Develop a Standard Operating Environment for SCCM deployment.
• Deploy applications and manage collections using System Centre Configuration Manager.
• Adhere to incident, problem, and change management processes within SLAs.
• Automate installations via MSI Repackage, Transforms, and scripting.
• Oversee Exchange and MS Teams platforms, focusing on policy management and capacity planning.
• Ensure operating systems and software currency by timely application of feature and security patches.
• Manage OneDrive policies and oversee capacity planning.
• Drive service improvement initiatives across Domain, Technology, and Process to enhance customer experience and increase efficiency.

Lead asset and configuration identification efforts, contributing to Service Descriptions and SLA enhancements

What can you bring to the team?

Firstly, strong sense of responsibility, flexibility, and adaptability to varying request. Demonstrate excellent time management and organizational skills. And as part of a new team, you will have the opportunity to shape this role and have input into how we evolve it over time to WOW our employees and make an even bigger impact on the world.

You will also need the following:

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Tertiary qualification in Information Systems, Computer Science, or related discipline preferred.
• Familiarity in ITIL process is required
• Relevant certifications such as ITIL and MCSE are highly desirable.
• SCCM required, Intune ideal
• Application Packaging / Deployment
• Supporting issues pertaining to application deployment
• PatchMyPC experience, ideal but not required
• Open to handling Collaboration Services
• Proficiency in process management and process improvement methodologies.
• Strong conceptual, strategic thinking, problem-solving, technical, and analytical skills.
• Excellent written and verbal communication skills, with the ability to convey complex technical information to diverse audiences.
• Hands-on experience in monitoring, troubleshooting, and providing support, both on-site and remotely.
• Ability to conduct thorough research on new technologies and concepts.
• Willingness to work in shifting schedules, holidays, and weekends when support coverage is required.
• Microsoft Certified System Expert (MCSE) or Microsoft Certified System Administrator (MCSA) certification is

advantageous but not mandatory.

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t. Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now