Customer Service Representative

4 months ago


Parañaque, Philippines Linaheim Corporate Services, Inc Full time
JOB SUMMARY:

Customer Service Representative directly interfaces with customers on-line. Manage inquiries, follow-up calls and complaints. Process and modify requests using available online system modifications.

KEY TASK RESPONSIBILITIES:

1. CALL MANAGEMENT/ACCURACY
1.1 Provide complete and accurate information to customers
1.2 Maintain required and set Service Levels and Quality Standard
1.3 Detailed collection of customer data to facilitate seamless processing of requests
1.4 Provide resolution on customer requests within set parameters of Customer Service Management

2. CUSTOMER MANAGEMENT
2.1 Maintain telephone courtesy throughout online transaction
2.2 Ensure responsiveness on all types of costumer requests
2.3 Dictate transaction flow and maximize call duration for an ideal period
2.4 Make certain to offer best options to customers when resolving customers concerns

3. TRAINING
3.1 Attend scheduled training for both hard and soft skills for self-enhancement.
3.2 Attend pre-work briefings to be assured of updated information

REPORTING RELATIONSHIP
Reports to Team Leader

WORKING CONDITION
The Customer Service Representative works in a call center set up.

QUALIFICATIONS/REQUIREMENTS.
Education & Experience:
Candidate must be Graduate of any 4 year course. With 1 year call center experience handling government accounts.

  • Parañaque, Philippines TOPSERVE SERVICE SOLUTIONS INC Full time ₱17,000 - ₱18,000

    Job Summary:This position is responsible in dealing with customers’ (internal and external) inquiries, provide cargo status information and maintain effective communication in order to achieve service excellence.Job Qualifications:College diploma or University degree in business, Customs Administration.Experience in the logistics field.Computer skilled and...


  • Parañaque, Philippines Topserve Service Solutions Inc. Full time

    A. Job SummaryThis position is responsible in dealing with customers’ (internal and external) inquiries, provide cargo status information and maintain effective communication in order to achieve service excellence.B. Job Qualifications:1. College diploma or University degree in business, Customs Administration.2. Experience in the logistics field.3....


  • Parañaque, Philippines Topserve Service Solutions Inc. Full time

    A. Job Summary This position is responsible in dealing with customers’ (internal and external) inquiries, provide cargo status information and maintain effective communication in order to achieve service excellence. B. Job Qualifications: 1. College diploma or University degree in business, Customs Administration. 2. Experience in the logistics...


  • Parañaque, Philippines Topserve Service Solutions Inc. Full time

    A. Job Summary This position is responsible in dealing with customers’ (internal and external) inquiries, provide cargo status information and maintain effective communication in order to achieve service excellence. B. Job Qualifications: 1. College diploma or University degree in business, Customs Administration. 2. Experience in the logistics...


  • Parañaque, Philippines RSD Human Resources Management Consultancy Full time

    The Customer Service Representative (CSR) for a retail account is responsible for providing exceptional service to customers through various communication channels, including phone, email, and live chat. This role involves resolving customer issues, answering questions about products and services, and ensuring a smooth and satisfactory shopping experience.


  • Parañaque, Philippines RSD Human Resources Management Consultancy Full time

    The Customer Service Representative (CSR) for a retail account is responsible for providing exceptional service to customers through various communication channels, including phone, email, and live chat. This role involves resolving customer issues, answering questions about products and services, and ensuring a smooth and satisfactory shopping experience.


  • Parañaque, Philippines RSD Human Resources Management Consultancy Full time

    The Customer Service Representative (CSR) for a retail account is responsible for providing exceptional service to customers through various communication channels, including phone, email, and live chat. This role involves resolving customer issues, answering questions about products and services, and ensuring a smooth and satisfactory shopping experience.


  • Parañaque, Philippines RSD Human Resource Management Consultancy Full time

    A customer service representative is a retail associate who works on the front lines of the business. The role is almost entirely customer-facing and may involve a wide variety of tasks. Customer service staff may be asked to greet customers, answer their questions, provide product information, and more.


  • Parañaque, Philippines Rsd human resource Full time

    As a Customer Service Representative (CSR) for our retail account, you will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. The role involves managing customer interactions through various communication channels and maintaining a high standard of service. Previous experience...


  • Parañaque, Philippines Rsd human resource Full time

    As a Customer Service Representative (CSR) for our retail account, you will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. The role involves managing customer interactions through various communication channels and maintaining a high standard of service. Previous experience...


  • Parañaque, Philippines Rsd human resource Full time

    As a Customer Service Representative (CSR) for our retail account, you will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. The role involves managing customer interactions through various communication channels and maintaining a high standard of service. Previous experience...


  • Parañaque, Philippines Sonak Corporation Full time

    The Customer Service Representative will be responsible for addressing client inquiries and concerns through various channels (email, chat, voice, social media). The successful candidate will be required to develop a comprehensive understanding of our customer service policies along with technical information about our products. Initially, the CSR role will...


  • Parañaque, Philippines Sonak Corporation Full time

    The Customer Service Representative will be responsible for addressing client inquiries and concerns through various channels (email, chat, voice, social media). The successful candidate will be required to develop a comprehensive understanding of our customer service policies along with technical information about our products. Initially, the CSR role will...


  • Parañaque, Philippines Sonak Corporation Full time

    The Customer Service Representative will be responsible for addressing client inquiries and concerns through various channels (email, chat, voice, social media). The successful candidate will be required to develop a comprehensive understanding of our customer service policies along with technical information about our products. Initially, the CSR role will...


  • Parañaque, Philippines Rsd human resource management consultancy Full time

    As a customer service representative, your main job is to serve customers. Customer service reps work for most any business that engages with customers, including retail stores, banks, and insurance companies. Their primary tasks may include greeting and communicating with customers in person, by phone, or by computer via chat or email.


  • Parañaque, Philippines Rsd human resource management consultancy Full time

    As a customer service representative, your main job is to serve customers. Customer service reps work for most any business that engages with customers, including retail stores, banks, and insurance companies. Their primary tasks may include greeting and communicating with customers in person, by phone, or by computer via chat or email.


  • Parañaque, Philippines Rsd human resource management consultancy Full time

    As a customer service representative, your main job is to serve customers. Customer service reps work for most any business that engages with customers, including retail stores, banks, and insurance companies. Their primary tasks may include greeting and communicating with customers in person, by phone, or by computer via chat or email.


  • Parañaque City, Philippines RSD Human Resource Management Consultancy Full time

    A customer service representative is a retail associate who works on the front lines of the business. The role is almost entirely customer-facing and may involve a wide variety of tasks. Customer service staff may be asked to greet customers, answer their questions, provide product information, and more.


  • Parañaque City, Philippines RSD Human Resource Management Consultancy Full time

    A customer service representative is a retail associate who works on the front lines of the business. The role is almost entirely customer-facing and may involve a wide variety of tasks. Customer service staff may be asked to greet customers, answer their questions, provide product information, and more.


  • Parañaque, Philippines Linaheim Corporate Services, Inc Full time

    JOB SUMMARY:Customer Service Representative directly interfaces with customers on-line. Manage inquiries, follow-up calls and complaints. Process and modify requests using available online system modifications.KEY TASK RESPONSIBILITIES:1. CALL MANAGEMENT/ACCURACY1.1 Provide complete and accurate information to customers1.2 Maintain required and set Service...