call center agent

1 week ago

Cebu City, Philippines CORPORATE VISIONS INC Full time

About the role
Are you a people-person looking to kickstart your career in customer service? Corporate Visions Inc. is seeking enthusiastic Call Center Agents to join our team in IT PARK, Cebu City. This is a full-time role, offering a supportive environment for both newbies and career shifters to thrive.

What you'll be doing

  1. Providing excellent customer service across various communication channels, including phone, email, and chat

  2. Responding to customer inquiries and resolving issues in a timely and professional manner

  3. Maintaining detailed records of customer interactions and accurately documenting all activities

  4. Collaborating with cross-functional teams to ensure customer satisfaction

  5. Adhering to company policies, procedures, and quality standards

  6. Participating in training and development opportunities to continuously enhance your skills

What we're looking for

  1. Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and empathetic manner

  2. Excellent problem-solving and critical thinking abilities to effectively handle a variety of customer queries

  3. Proficiency in English, both written and verbal

  4. Basic computer skills and familiarity with various software applications

  5. A positive attitude and a genuine desire to provide exceptional customer service

  6. Flexibility to work in a fast-paced environment and adapt to changing priorities

What we offer
At Corporate Visions Inc., we are committed to creating a rewarding and supportive work environment for our employees. We offer competitive compensation, opportunities for career advancement, and ongoing training and development programmes to help you grow and succeed. Additionally, we provide a range of benefits, including health insurance and wellness initiatives, to ensure your overall well-being.

About us
Corporate Visions Inc. is a leading provider of customer service solutions, offering a wide range of services to businesses across various industries. With a focus on innovation and customer-centricity, we strive to deliver exceptional experiences that exceed our clients' expectations. Join our dynamic team and be a part of our ongoing success story.

Apply now and take the first step towards a rewarding career in customer service

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