SAP Order

5 days ago

Manila, Philippines Gratitude Inc Full time

Job Title: SAP Order-to-Cash (OTC) Lead Position ID: J Category: ERP/CRM/Tools Location: Taguig City Work set up: Hybrid (3 days/week onsite) Salary: Php 150,000 (max) Work schedule: EMEA/Mid-shift Experience required: 8-10 years Non-negotiables: 8+ years of experience in SAP with a specialization in Order-to-Cash (OTC) processes. Expertise in both ECC and SAP S/4HANA environments with a focus on support and enhancements. Deep understanding of Sales Order Management, Pricing, Delivery, and Billing. Strong integration knowledge with SAP FICO, MM, and other modules. Must not be a present or former employee of CGI. Must also not a job hopper who only works for less than a year per company. Position Description: We are looking for an experienced and client‑focused SAP Order‑to‑Cash (OTC) Lead to support and continuously enhance our client's SAP OTC solution. This role is dedicated to providing functional support, process optimization, and solution stability within a complex, global SAP environment. The successful candidate will have deep functional and technical expertise in both ECC and SAP S/4HANA, strong problem‑solving capabilities, and experience supporting large enterprise clients. You will lead key OTC areas, including Order Management, Pricing, Billing (Service and Project‑based), Logistics Execution, and Credit Management, while ensuring a high level of client satisfaction and service excellence. Your future duties and responsibilities: Act as the primary functional lead for the client's SAP OTC landscape, ensuring seamless day‑to‑day support and system stability. Manage and resolve incidents, service requests, and enhancements in collaboration with the client and internal support teams. Analyze and troubleshoot complex OTC issues across modules including Sales, Pricing, Billing, Credit Management, and Logistics Execution. Drive continuous improvement initiatives by identifying process optimization and automation opportunities within OTC. Coordinate with cross‑functional teams (FI/CO, MM, PS, and Technical) to ensure integrated and efficient end‑to‑end solutions. Support period‑end and quarter‑end closing activities, ensuring timely and accurate order‑to‑cash processing. Prepare functional documentation, impact assessments, and test scripts for change requests and system updates. Lead and mentor your team to support resources to ensure high‑quality, consistent service delivery. Maintain strong client relationships, providing proactive communication and advisory support. Required qualifications to be successful in this role: Proven ability to lead workstreams independently in a client‑facing support environment. Strong analytical and problem‑solving skills with a proactive and service‑oriented mindset. Excellent communication and stakeholder management skills, including experience interacting directly with clients. Familiarity with ITIL service management processes. Skills: Order‑to‑cash SAP R/3 SAP SCM #J-18808-Ljbffr

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