Call Center Representative

1 day ago

Marikina, Philippines Japanese Help Desk Inc. Full time

Overview

Call Center Representative - Alorica Marikina Site - Onsite

Japanese Help Desk Inc. • On-site - Marikina • High/Senior High School or equivalent • Full-time

Job Description

Employee Recognition and Rewards: Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness: Health Insurance, HMO

Responsibilities
  • Answer customer inquiries via phone, email, or chat
  • Resolve complaints and provide effective solutions
  • Process orders, payments, and refunds
  • Assist with product and service support
  • Maintain accurate customer records in the system
  • Communicate clearly and follow company guidelines
  • Coordinate with other teams for issue resolution
  • Meet performance and quality metrics
  • Gather and relay customer feedback
Requirements & Benefits
  • Competitive Salary Packages + Incentives
  • NO BPO experience needed – Will train you
  • Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome
  • 20% Night Differential
  • Paid Training & Incentives
  • 13th Month Pay
  • Vacation Leave / Personal Time Off – Paid
  • Anniversary Bonus
  • Annual Performance Increase
  • Work Onsite with a professional & supportive team
Skills & Attributes

Call Centre English Language Customer Service Strong Work Ethic Team Player Problem Solving Organizational Skills Technical Skills Interpersonal Skills People Skills

Working Location & Notices

Working Location: Onsite at Marikina.

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who withholds your ID, requires you to provide a guarantee or collects property, please report it immediately.

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