Workforce Support and Capacity Planners

1 week ago

Pasig, Philippines Support Services Group Full time

JOB DESCRIPTION: Forecast contact center demand using historical trends and statistical analysis. Create staffing plans, balancing capacity and service-level objectives. Maintain agent schedules, manage leave, overtime, and real-time operations. Monitor key metrics (AHT, SL, occupancy) and adjust resources as needed. Produce performance dashboards and recommend optimizations. Collaborate with Ops, HR, Training, and stakeholders to align workforce strategies. Champion process improvements and drive workforce efficiency. #J-18808-Ljbffr

  • Workforce Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Transcom Full time ₱1,200,000 - ₱2,400,000 per year

    Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager (Capacity Planning) for our Transcom Pasigsite.Join our Transcom Family as a Workforce Manager (Capacity Planning)The Workforce Manager specializes in workforce capacity planning, workload forecasting, staff planning, real-time management, scheduling...

  • Sr. Workforce Manager

    1 week ago

    Pasig, Philippines Support Services Group Full time

    Responsibilities Lead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business requirements. Develop accurate forecasts for call volumes, service levels, and operational activities. Ensure the right staffing levels are maintained to meet performance targets across multiple business...

  • Sr. Workforce Manager

    1 week ago

    Pasig, National Capital Region, Philippines Support Services Group Full time ₱2,000,000 - ₱2,500,000 per year

    Lead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business requirements.Develop accurate forecasts for call volumes, service levels, and operational activities. Ensure the right staffing levels are maintained to meet performance targets across multiple business units.Oversee...

  • Director of Workforce Management

    1 week ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱2,500,000 - ₱5,000,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient...

  • Director of Workforce Management

    2 days ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱1,200,000 - ₱3,600,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient...

  • Material Planner

    2 weeks ago

    Pasig, National Capital Region, Philippines Unilever Full time ₱1,200,000 - ₱2,400,000 per year

    Looking for Your Dream Job?Join The Magnum Ice Cream Company Scope: Ice CreamLocation: Pasig, Mangahan Terms & Conditions: Full timeThe Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We're on a mission to create the ultimate snacking company.​ A...

  • Material Planner

    2 weeks ago

    Pasig, National Capital Region, Philippines Unilever Full time ₱1,200,000 - ₱2,400,000 per year

    Looking for Your Dream Job?Join The Magnum Ice Cream CompanyScope:Ice CreamLocation:Pasig, MangahanTerms & Conditions:Full timeThe Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We're on a mission to create the ultimate snacking company. A place...

  • Demand Planner

    4 weeks ago

    Pasig, Philippines Unilever Full time

    Demand Planner page is loaded## Demand Plannerlocations: Manggahan Pasig, Philippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 21, 2025 (13 days left to apply)job requisition id: R- **About the Company****Life Tastes Better With Ice Cream**The Magnum Ice Cream Company is all about growth. Growing our business. Growing...

  • Project Planner

    2 weeks ago

    Pasig, Philippines MicroSourcing Full time

    Project Planner – MicroSourcing Join MicroSourcing as a Project Planner and support both internal and external projects by developing, maintaining, and reporting on detailed project schedules using Oracle Primavera Cloud (OPC) . Location Cyberscape Beta, Ortigas, Pasig City – onsite, day shift, full‑time. Benefits Competitive compensation and...

  • Engineering Manager: Infrastructure Capacity Tooling

    3 weeks ago

    Pasig, Philippines Cloudflare Full time

    Overview Location: Washington, DC or Austin US At Cloudflare, we are on a mission to help build a better Internet. The company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any...