Customer Service Manager

2 weeks ago

Manila, Philippines DataBlitz Full time

We are looking to hire an exemplaryCustomer Support Supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.

Responsibilities
  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategize and monitor the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Monitoring and authenticating returns, exchanges, and voids.
  • Investigating and solving customer service complaints.
  • Assisting with developing and implementing service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to the customer service department activities.
  • Performing additional duties where needed.
Qualifications
  • Graduate of any 4-year course.
  • 1-2 years of work experience in the same position.
  • Proficient knowledge of customer service, standard office practices, and procedures.
  • Proficient computer skills.
  • Proficient in standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Available to work shifts.
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