Lead Associates

1 day ago


Muntinlupa, Philippines Nezda Global Full time

Overview

Nezda Technologies Inc. is hiring for Lead Associates (Quality - USRN).

Salary: P 50,000

Responsibilities
  • Responsible for the entire quality assurance process.
  • Ensure correctness and completeness of cases & compliance with applicable regulatory requirements.
  • Reporting and tracking on accuracy SLAs and KPIs.
  • Conduct quality assurance training as per need & facilitate or participate in weekly/monthly calibration sessions.
  • Escalate patterns of serious performance issues as necessary.
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