People Services Delivery Manager

# # **Primary Details**Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to oversee and enhance People operations by driving Continuous Improvement initiatives, ensuring accurate representation of people data in the Workday system, and advising People teams on process improvements. Additionally, the role involves managing and coordinating activities for the People administration team to meet customer needs and business requirements effectively.**Responsibilities:*** Contribute to Strategy & Operations' continuous improvement design processes.* Assist/creates and recommends continuous improvement strategy for the assigned work stream.* Support continuous improvement initiatives from idea generation to implementation.* Responsible for maintaining procedure manual for specific areas of responsibility.* Track the volume of exceptions recorded for the development of a data quality dashboard.* Provide regular reporting on data exceptions, errors, and issues resolved to stakeholders.* Work with teams to plan, prioritise, and schedule Applications Minor Enhancements and Development.* Analyse workflow to create process maps and isolate areas of potential improvement.* Manage the new joiner and leaver process to ensure a seamless and error-free process.* Manage the People Administration team to ensure alignment with business needs and performance standards.**Work Experience:**Necessary Work Experience includes:* Some relevant work experience.Preferred Work Experience includes:* Previous line management experience.* Strong administration experience.* Experience of working in Human Resources in a commercial organisation, ideally financial services.* Sufficient experience to allow application/modification of existing methods and systems on own initiative in line with business context.* Project coordination experience.* Virtual teaming experience.* Experience working on Green Belt Projects.* People leader experience.**Qualifications:**Preferred Qualifications include:* Tertiary Degree or equivalent combination of education and work experience.**Global Disclaimer:**The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.**US Only Disclaimer:**To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.**US Only - Travel Frequency:**Occasional (approximately 5-10 trips annually)**US Only - Physical Demands:**General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.**Skills:**Analytical Thinking, Business Management, Communication, Critical Thinking, Decision Making, Employee Relations Investigations, Human Resource Management, Human Resources Policies, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Risk Management, Stakeholder Management, Talent ManagementHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.#J-18808-Ljbffr