Technology Strategy Principal Analyst

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Technology Strategy Principal Analystworking remotely in the Philippines , you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines s ays it all

What You’ll Do:
You will lead and support strategic technology initiatives across a global, remote-first team. This role requires a flexible, adaptable professional who thrives in dynamic environments and is comfortable with evolving responsibilities and priorities.

You'll report to the Senior Principal, Technical Project Management. You’ll play a key role in driving IT process improvement initiatives that align with TTEC’s vision of delivering world-class customer solutions.

During a Typical Day, You’ll

• Lead and manage global, cross-functional process improvement initiatives, including executive-level stakeholder engagement.
• Develop and maintain performance reports to support continuous improvement and operational excellence.
• Implement and monitor improvements using robust control planning and compliance measures.
• Communicate project performance and updates across all organizational levels.
• Create and deliver stakeholder presentations with supporting documentation and tools.
• Recommend and implement process standards and methodologies, providing Lean Six Sigma expertise.
• Support departmental improvements in tools, templates, and processes.

What You Bring to the Role

· BA/BS or equivalent experience

· Certified Six Sigma Black Belt with 5+ years of hands-on experience in process improvement.

· Experience working in remote, global teams with a flexible and collaborative mindset.

· Comfortable with flexible work schedules and shifting responsibilities.

· Strong background in IT process improvement and project management.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio, Project).

· Experience with Agile methodologies

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.