Specialist, Collections

About the Role Grade Level: 08 S&P Global Corporate The Role: Specialist, Collections (EMEA) The Team: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. This position is responsible for ensuring delinquent accounts are resolved thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow. Key Responsibilities Follow up with clients rigorously over calls and emails for payments of overdue invoices. Enforce policies and procedures related to payment, cancellation, and suspension/termination of customer services. Accountable for all customer disputes and own these through to resolution. Ensure all activities are completed in line with internal controls and published processes. Undertake sales ledger account reconciliations as required. Respond promptly and completely to both customer and internal enquiries. Escalate debt issues to account manager and line manager. Work closely with order management, customer service, cash applications, and sales management teams to resolve customer queries and disputes in a timely manner. Provide general customer service regarding customer refunds, payment forms, payment discrepancies, tax forms/procedures, payment histories, statements of account, etc. Note and report customer status through account reviews, account notes, and meetings with various business stakeholders. Assist in the maintenance of customer contact information. Perform other related tasks as required. Assist in mutual support and knowledge sharing of the global Credit and Collections team. Required Skills 2+ years of experience in B2B collections environment. Excellent verbal and written English communication. Excellent problem‑solving skill. Commitment to excellent customer service. Strong attention to detail, goal oriented. Ability to prioritize and manage multiple responsibilities and meet deadlines. Basic knowledge of MS Office Suite including Excel. Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add‑on. Work Requirements Working shift is strictly 3pm–12am PH Time. Hybrid setup with 2x a week onsite requirement (Thurs–Fri). Please note that this can change depending on business requirements. Office site is in Ortigas East, Pasig (Tiendesitas). What’s In It For You? Our Purpose: Progress is not a self‑starter. It requires a catalyst to be set in motion. Information, imagination, people, technology—the right combination can unlock possibility and change the world. Our People: We’re more than 35,000 strong worldwide, so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. Our Values: Integrity, Discovery, Partnership. Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. Equal Opportunity S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre‑employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Global Hiring and Opportunity At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. — Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group) #J-18808-Ljbffr