Client Support Analyst

Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. Evaluate adherence and initiate immediate improvements. Conduct...

Functional Overview:As a Service Assurance Analyst (NOC), you will play a critical role in the proactive monitoring, resolution, and escalation of complex technical incidents across network, infrastructure, and application services. You will act as the escalation point for Tier I analysts and ensure service performance issues are swiftly resolved or...

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for a Credit Analyst to join our team at Cloudstaff. The Credit Analyst plays a pivotal role in supporting the Finance Broker by managing the 'top of funnel' business activities, including lead...

You will be required to assist in all aspects of the mortgage broking and lending administration processes, which may at times extend beyond the duties listed below.Managing the day-to-day loan process, such as following up to chase outstanding documentation, packaging loans, and liaising with lenders to efficiently support your clients processes.This will...

Schedule: Monday to Friday (8:00AM - 5:00PM PHT)What are we looking for?As an IT Support Analyst - L2, you will install and maintain windows computer systems, networks and servers aiming for the highest functionality. The IT technician will also ensure efficient use of applications and equipment. The goal is to build and maintain updated and efficient...

Isentia is the Asia-Pacific region's leading media intelligence company. Through our talented people, innovative search technology, comprehensive coverage, and expert research, we provide award-winning tools and insights to our clients so that they can manage both their offline and online media effectively. Our solutions have helped clients in their...

Overview Join to apply for the Business Analyst role at DICE205 Digital Corporation . Responsibilities Conduct requirements elicitation with clients via face-to-face or online meetings. Document business requirements, scope of work, feature mapping, product backlog, wireframes, process flows, and data dictionaries. Present documentation and findings to...

ERNI Mandaluyong, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Technical Business Analyst role at ERNI ERNI Mandaluyong, National Capital Region, Philippines 5 days ago Be among the first 25 applicants Join to apply for the Technical Business Analyst role at ERNI Founded in 1994 and headquartered in...

Job Summary:We are looking for a detail-oriented Data Analyst to develop data-driven solutions that guide key decisions across the organization. You will create automated reports using SQL, Excel, and SSRS, manage research-based projects, and deliver insights through dashboards and client presentations. This role requires strong analytical, reporting, and...