Systems Operations Analyst

Systems Operations Analyst (Level 1 Support) TP ICAP Manila, National Capital Region, Philippines Overview TP ICAP is a leading market infrastructure and information provider. We connect clients seamlessly across the world’s financial, energy and commodities markets. We are the world’s largest inter-dealer broker, the world’s leading Energy & Commodities broker and the leading provider of OTC market data. By combining our people’s know-how with the latest technology, we improve market access, price discovery, trade execution, liquidity and information flow. Our clients include banks, asset managers, hedge funds, corporates, and energy producers and refiners. Our people lie at the heart of our Group, united to develop and deliver the best solutions to meet the needs of our clients. Role Overview This role sits within the Global IT Systems Operations. The team provides monitoring capability, event detection and incident response capabilities, and handles day-to-day processing of end-of-day trade batch runs, ensuring the systems are business-ready prior to the start of business for each region. The team collaborates with 2nd line support teams within the Application Services teams as well as dealing with the Platform Teams (Server Support, DBA, UNIX, Storage, Messaging). The team also works in collaboration with IT Operations Management and Global Service Desk. Role Responsibilities Perform daily application health checks and functional testing to ensure system integrity and availability. Run batch processing accurately and in a timely manner. Monitor system events and incidents using enterprise monitoring tools; escalate and coordinate resolution as needed. Analyze check failure trends and provide recommendations for proactive improvements. Collaborate with cross-functional teams to support application checkouts, and process improvements. Maintain and update operational documentation, runbooks, and knowledge base articles. Participate in on-call rotation and provide support cover as required. Assist in root cause analysis and post-incident reviews. Monitor and report on backups (VEEAM, CommVault). Monitor and process events/incidents using an in-house Eyes on Glass dashboard and other monitoring tools (CheckMK, AppDynamics). Reporting of Regional SOD Operations Status Report. Escalate issues to L2 and collaborate with GSD and ITOM for Major (P1/P2) issues. Fulfil any additional/ad hoc duties as required to meet the needs of the business. Support system administration tasks such as user account management, patching, and configuration changes (experience in this area is a plus). Essential Experience / Competencies Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in IT operations, system monitoring, or a similar role. Familiarity with monitoring tools (e.g., CheckMK, AppDynamics, Grafana, Cloudwatch). Basic scripting knowledge (e.g., PowerShell, Bash, Python) is a plus. Experience with Windows and/or Linux system administration is highly desirable. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. 24 x 7 shifting work environment flexibility. Experience Financial service background – desirable but not essential. Skills Skilled in Microsoft Office tools (Word, Excel, PowerPoint, Outlook etc) Knowledge in Power Automate and other MS Power Applications is a plus Experience in ServiceNow or similar ticket management applications Experience in backup solutions CommVault / VEEAM Good working knowledge of Office365, OneShare, MS Teams Knowledge of event monitoring tool CheckMK, AppDynamics Good working knowledge of Windows OS and Solaris/RHEL/Unix OS Experience in AS400 systems Demonstrates a balance of technical skills and business understanding Ability to engage with senior leaders on technology decision discussions Experience of working in an ITIL environment Exhibits a passion for IT and continual learning to stay adaptable as IT evolves Good team player with a positive, can-do attitude Excellent written and verbal communication skills Strong organisational skills and ability to successfully manage multiple tasks Excellent attention to detail, highly organised with a proactive approach Client Focused Personable and engaging Communicates effectively and efficiently to internal and external stakeholders Builds relationships and networks with both internally and externally wherever possible Demonstrates strong customer focus Demonstrates ability to work effectively with others Constructively handles disagreements to reach a resolution Ability to work with diverse groups / personalities Innovative Open to innovative ideas/ experiences and ability to create new ideas, approaches or insights Seeks opportunities for improvements Handles situations and problems with innovation and creativity Dynamic & Competitive Demonstrates high levels of energy in seeking out and achieving new goals Goes that extra mile Is a self-starter Shows evidence of being comfortable working in fast paced or pressured environments Enjoys a challenge and is able to escalate Does not give up easily Open & Communicative Adapts communication style to suit audience Projects personal credibility Interacts confidently without being overbearing Ability to work effectively in a high pressure environment Keeps emotions under control in difficult situations Handles criticism constructively Professional Integrity Able to demonstrate honesty, integrity and professionalism Promotes loyalty to TP ICAP and its principles Works ethically and shows respect for both professional and company values Effective Excellent attention to detail, highly organised with a proactive approach Strong analytical ability and problem-solving skills Job Band & Level Professional / 4 Location Philippines - A.T. Yuchengco Centre - Taguig City Seniority level Associate Employment type Full-time Job function Information Technology #J-18808-Ljbffr